LEAD QA & CUSTOMER SUPPORT ENGINEER

As a QA Engineer at the company, your role will primarily involve testing networking and wireless products, educating customers on configuring wireless mesh for their specific needs, and providing assistance in resolving customer issues. Your key responsibilities will include: - Thorough understanding of all Strix product features and conducting comprehensive testing - Developing and maintaining software, hardware, and product level test plans - Identifying and reporting defects, collaborating with the development team for timely resolution - Reviewing and enhancing test plans for improved coverage and testing prioritization - Reproducing and resolving customer-reported issues - Creating application notes and case studies - Designing network architecture to meet customer deployment requirements - Conducting customer trainings, demonstrations, and field testing - Collaborating with the DA team to automate testing - Overseeing installation and commissioning at customer sites Skills and qualifications required for this role: - Strong IT and networking skills - Attention to detail, with a focus on verifying defects and thorough testing - Analytical problem-solving abilities - Creative thinking and a fresh perspective on problem-solving - Effective written and verbal communication skills - Diplomacy in managing customer expectations - Meticulous approach to work - Inquisitive nature to better understand products and requirements If additional details about the company are present in the JD, please provide them for inclusion in the job description.,