Lead of Technology - Investment (Blackrock Aladdin)

Job Description

Responsibilities: Manage a team of application supports to handle service request from users and resolve incidents / problems on investment applications Communicate with and manage expectations of stakeholders on team performance Act as application owner to deliver support services according to agreed thresholds and service levels (20%) Drive and coordinate with subject matter experts / service providers to handle service requests and resolve incidents / problems (30%) Learn new application functionalities and draft standard operation manual accordingly Lead, manage, coach and develop team member on application knowledge and support functions Requirements: 5-year experience in leading a support team on investment trading platforms is a must. Working experience in Blackrock Aladdin Knowledge in Service Now is a plus Understand investment workflow and terminology Conversant with SDLC methodology and COBIT framework Microsoft Office & Visio Good communication and presentation skills Fluent spoken and written English is a must Willing to work in Malaysia Job Type: Full-time Pay: Up to ₹500,000.00 per month Benefits: Health insurance Life insurance Paid sick time Schedule: Monday to Friday Supplemental Pay: Performance bonus Experience: Blackrock Aladdin: 3 years (Preferred) Application Deadline: 30/07/2025