Lead NOMC

Job Overview

We are seeking a dedicated Team Member NOMC with a foundational understanding of smart metering systems, event management, and alert handling. The ideal candidate should be knowledgeable about Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products and solutions, and possess a basic understanding of utility billing systems. This role requires commitment to shift-based operations (24x7x365) to ensure the seamless functioning of network operations.

• Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring all tickets are closed within the defined Service Level Agreements (SLA).
• Technical Support: Provide technical assistance to the field team for any product or service-related issues.
• Dispute Resolution: Handle disputes raised through Payment Gateway (PG) service providers related to recharge services.
• Shift Work: Willingness and ability to work in rotational shifts covering 24x7x365 operations.
• Communication & Coordination: Excellent communication skills with the ability to coordinate among various teams and stakeholders.
• Event & Alert Management: Ability to monitor, interpret, and respond to system alerts and events effectively.
• Utility Billing Systems: Familiarity with the processes and systems used for utility billing.
• Ticketing Systems & SLA Management: Experience with managing customer complaints and ensuring timely resolution within agreed SLAs.

Job Role :

a. 7 to 11 years of experience in smart metering services and in NOMC operations is mandatory for this job role. b. Knowledgeable about Advanced Metering Infrastructure Service Provider (AMISP) architecture, infrastructure, products , Integration & services. c. Knowing Gujrati language is added advantage.

Qualification:

Responsibilities:

12. Escalating complex incidents to higher support tiers (L2 or L3) when necessary