Posted:20 hours ago|
Platform:
Work from Office
Full Time
- Prepare Method of Procedure (MOP) and service delivery documentation
- Deploy products, configure systems, and verify integrated solutions
- Support system launches and new solution rollouts for customer contracts
- Troubleshoot issues by reproducing them in lab environments and conducting root cause analysis
- Analyze Product Configuration (PC) and Market Requirement Documents (MRD) in the context of customer business flows
- Provide feedback to R&D for product improvements and quality assurance
- Stay updated with product releases and enhancements
- Drive continuous improvement in delivery efficiency through automation
- Provide Tier 2 support and 24/7 hotline assistance for live site emergencies (optional)
- Minimum 4 years of experience in System Integration and/or Software Product Support
- Hands-on experience with Linux (SUSE or RHEL preferred)
- Strong network troubleshooting skills; familiarity with TCP/IP, HTTP, OpenSSL, and HTTPS
- Practical knowledge of virtualization and cloud-native technologies (KVM, VMware, OpenStack/CEE, Kubernetes)
- Proficient in scripting languages such as Python, Shell, or Perl
- Experience with databases like PostgreSQL, Oracle, or MySQL
- Understanding of Telecom Networks including Core, Radio, or Access Network
- Ability to read and understand code in Java or Node.js (optional)
- Familiarity with protocols such as LDAP, Diameter, SNMP (optional)
- Experience in customer solution design including HLD, LLD, and TOL documentation (optional)
Ericsson
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