7.0 - 11.0 years

9 - 12 Lacs

rajkot

Work from Office

Job Overview We are seeking a dedicated Team Member NOMC with a foundational understanding of smart metering systems, event management, and alert handling. The ideal candidate should be knowledgeable about Advanced Metering Infrastructure Service Provider (AMISP) infrastructure, various products and solutions, and possess a basic understanding of utility billing systems. This role requires commitment to shift-based operations (24x7x365) to ensure the seamless functioning of network operations. Consumer Complaint Resolution: Manage and resolve consumer complaints through the ticketing system, ensuring all tickets are closed within the defined Service Level Agreements (SLA). Technical Support: Provide technical assistance to the field team for any product or service-related issues. Dispute Resolution: Handle disputes raised through Payment Gateway (PG) service providers related to recharge services. Shift Work: Willingness and ability to work in rotational shifts covering 24x7x365 operations. Communication & Coordination: Excellent communication skills with the ability to coordinate among various teams and stakeholders. Event & Alert Management: Ability to monitor, interpret, and respond to system alerts and events effectively. Utility Billing Systems: Familiarity with the processes and systems used for utility billing. Ticketing Systems & SLA Management: Experience with managing customer complaints and ensuring timely resolution within agreed SLAs. Job Role : NOMC Lead 1 resources required Qualifications & Experience : a. 7 to 11 years of experience in smart metering services and in NOMC operations is mandatory for this job role. b. Knowledgeable about Advanced Metering Infrastructure Service Provider (AMISP) architecture, infrastructure, products , Integration & services. c. Knowing Gujrati language is added advantage. Qualification: Diploma / B. Tech (Any stream) 1. Operations of Smart metering products HES, WFM & MDMS. 2. Events & alerts handling, Incident management. 3. Network operations cum monitoring center activities 4. SLA Management. 5. Technical support, testing & validation of smart metering products. 6. Dispute resolution & field staff coordination. Responsibilities: 1. Working in 24x7 rotational shifts. 2. Provide technical assistance to field staff for smooth execution of field activities. 3. HES, WFM & MDMS applications 24x7 monitoring, reporting and perform daily operations as per defined SOP. 4. Coordination with utility and other application providers for operational issues resolution. 5. Understanding utility billing system / other applications integrations. 6. Resolutions of integration related issues. 7. Coordination with TSP vendors to resolve TSP related issues. 8. SLA monitoring and taking necessary actions to ensure SLA compliance. 9. Perform SAT (Site acceptance testing), UAT (User acceptance testing) as and when required. 10. Working on Incident Management & Ticketing tool and resolving the tickets within SLA. 11. Effectively monitor system events / alerts and handle immediately. 12. Escalating complex incidents to higher support tiers (L2 or L3) when necessary

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