Lead Functional Consultant, Professional Services

1. Value Orientation & Consulting: Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives. Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation. Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes. Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices. Advise customers on integration and value realization strategies when working with SAP systems, including SAP Ariba, S/4 HANA, SAP MM, and SAP ECM modules. Bridge business goals with SAP upstream/downstream process expertise to recommend optimized Source-to-Pay and Lead-to-Cash flows in conjunction with CLM implementation. 2. Application Design & Solution Development: Lead the design & development of a comprehensive solution that meets all customer requirements. Apply Usability & Digital transformation principles in designing the solution. Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects. Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation. Validate ICI solutions integrated with SAP Ariba, S/4 HANA, and ECC modules, ensuring seamless data flow and compliance with SAP standard practices. 3. Being a Subject Matter Expert (SME): Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame. Develop a strong understanding of CLM, Industry and Procurement & Sales processes. Stay updated with emerging technologies especially GenAI, EAI and reporting Act as the go-to expert within CoE for all SAP-related functional queries and solutioning best practices. 4. Customer Management & Rapport Building: Build strong relationships with customers, fostering trust & collaboration throughout the implementation process. Demonstrate assertive & effective communication in managing customers expectations and addressing concerns. Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management. Facilitate SAP-specific stakeholder workshops focused on integration impact, ensuring alignment of ICI CLM objectives 5. Other Responsibilities: Ability to conduct end to end workshops and whiteboarding. Training, documentation, compliance of project management process & systems. Motivating and managing teams. Understanding of project financials. Quality assurance and quality control. Mentor internal teams on SAP system behavior, common challenges, and best practices during cross-system configuration and deployment. Bachelors degree in computer science, Engineering, or related field; masters degree preferred. Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions. 10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations. Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements. Proven Ability to translate customer requirements to business Value Hands-on experience with product configuration, application design, and solution development. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines. Deep understanding of SAP modules including SAP Ariba (Sourcing, Contracts, Buying), S/4 HANA (Procurement, Sales, MM), SAP ECC, and ECM. Experience with SAP-Icertis integration approaches (API, middleware, IDoc, BAPI, and OData), and familiarity with SAP BTP or CPI is a plus. We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementation for solution design and delivery, while ensuring that our customers receive exceptional value and quality that exceed their expectations.