Lead Engineer - Full Stack

As aLead Engineer (L6)you willown the technical strategy, architecture, and deliveryfor multiple teams building fullstack, AIenabled contactcenter products. You will guide architectural evolution, champion security and reliability, and scale GenerativeAI adoption across the portfolio.Key Responsibilities

• Define and communicate architectural visionfor fullstack and eventdriven systems, aligning to enterprise guardrails.
• Drive highstakes design decisions(build vs. buy, domain boundaries, data models) across products and teams.
• Lead, mentor, and grow engineers(L4L5) through coaching, design reviews, and career guidance.
• Establish and monitor SLIs/SLOs; partner with SRE to improve availability, latency, and cost efficiency.
• Champion securebydesign practices; conduct threat modeling, oversee penetration tests, and drive remediation at scale.
• Integrate GenerativeAIcapabilities (LLMs, RAG, agents) into platform architecture, balancing innovation with risk.
• Influence portfolio roadmapsby articulating technical tradeoffs and business impact to senior leadership.
• Cultivate engineering culturefocused on psychological safety, learning, and continuous improvement.

Required Qualifications :

• 10+yearsof software engineering experience with at least3yearsin a technical leadership/architect role.
• Demonstrated mastery of fullstack development (React/TypeScript; Kotlin/Micronaut, Java/Spring, Python) and distributed system design.
• Proven track record operatingmissioncritical, highscaleplatforms (99.9%+ availability).
• Deep expertise in cloud architecture (GCP preferred), CI/CD automation, observability, and cost optimization.
• Extensive knowledge of application & infrastructure security, compliance (PCIDSS, GLBA, SOX), and incident management.
• Experience architecting and shippingAIpowered capabilities(OpenAI, VertexAI, HuggingFace, vector DBs) to production.
• Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders.

Preferred Skills :

• Expertise withGenesysCloudCX, SalesforceServiceCloud, VerizonVoice, or other largescale telephony/IVR ecosystems.
• Experience leadingenterprisewide modernizationor platform migration initiatives.
• Contributions to opensource or industry standards; conference speaking