Lead - Dealer Operation Excellence

You will be joining TVS Motor Company, a renowned global manufacturer of two and three-wheelers, dedicated to advancing Mobility while prioritizing sustainability. With a rich heritage of 100 years based on Trust, Value, and Customer Passion, the company is committed to delivering top-quality products through innovation and eco-friendly practices. TVS Motor Company, a flagship brand of TVS Group established in 1979 by T.V. Sundaram lyengar, has grown under the visionary leadership of Chairman Emeritus, Venu Srinivasan, becoming the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, and Sudarshan Venu, Managing Director, are leading the company towards a promising future. With a presence in over 80 countries and a customer base of over 50 million in India, TVS Motor Company focuses on social responsibility by supporting sustainable initiatives through the Srinivasan Services Trust, benefitting communities across regions. As the Lead for Dealer Operation Excellence, your role is crucial in enhancing Customer satisfaction and Retention to drive continuous business growth and profitability for both channel partners and the company. This will involve implementing Retail Process and Success SOPs to elevate customer experience, achieving high QLQD scores for Priority dealerships, and improving dealership maintenance through the MDMR concept. Developing a TEI culture at the dealership, ensuring staff competency, and driving sales team capability development are key responsibilities. Additionally, promoting the usage of digital platforms for effective processes, conducting dealership visits, and enabling the adoption of best practices and customer delight events across all priority dealerships are essential tasks. Your success will be measured by Dealers achieving customer experience scores, achieving Platinum and Gold category scores in QLQD, improving DSE productivity, capturing WOW moments and Best practice stories, and enhancing dealership competency in problem-solving methods. In terms of competencies, you are expected to have a strong understanding of dealership sales processes, QC problem-solving methods, and basic computer knowledge in MS Excel and PowerPoint. Behavioral competencies such as being a people manager, customer-centric, and having rigor in execution will be vital for excelling in this role.,