Lead Consultant - L2 Network

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Lead Consultant - L2 NetworkWe are looking for a highly skilled and proactive L2 Network Resources Lead Consultant to join our IT Infrastructure team. In this role, you will provide second-level support for network operations, manage incident and change management processes, and serve as a technical lead for troubleshooting and improving network performance. You will collaborate closely with L1 support teams, infrastructure teams, and stakeholders to ensure seamless network operations.Responsibilities.Serve as a primary point of escalation for L2-level network issues and outages..Lead the troubleshooting and resolution of LAN/WAN, switching, routing, and wireless network issues..Monitor network performance and health using tools like SolarWinds, Wireshark, or equivalent..Analyze incident trends and propose permanent fixes to reduce repeat issues..Assist in implementing changes and upgrades per the change management process..Collaborate with architecture teams for infrastructure improvements and design changes..Provide mentorship and guidance to junior network engineers and L1 support teams..Maintain and update network documentation, diagrams, and configuration records..Ensure compliance with security policies and support network-related audit activities.Qualifications we seek in you!Minimum Qualifications / Skills.Bachelor's degree in computer science, Information Technology, or related field..Experience in network support with a lead or senior L2 role..Strong hands-on experience with Cisco, Juniper, or similar network devices..Good knowledge of routing protocols (OSPF, BGP), switching technologies (VLAN, STP), and firewalls..Familiarity with network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG)..Understanding of ITIL framework and incident/change/problem management..Excellent communication, documentation, and coordination skills.

Preferred Qualifications/ Skills
.CCNA/CCNP or equivalent certifications..Experience with SD-WAN, VPN, and cloud networking (AWS, Azure)..Scripting knowledge (Python, Bash) for automation is a plus.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.