Lead Consultant - Functional - Salesforce

As a Salesforce Functional/Business Consultant SME at Value Creed, you will play a crucial role in establishing and leading L1, L2, and L3 support for our client. Your responsibilities will include designing and implementing a comprehensive support framework, developing support processes, acting as the subject matter expert for business processes within the Salesforce ecosystem, and engaging with business stakeholders to understand their challenges and future needs in Sales Cloud and Service Cloud. Key Responsibilities: - Design and implement a comprehensive support framework for L1, L2, and L3 service levels. - Develop support processes, standard operating procedures, and training materials. - Act as the subject matter expert (SME) for business processes within the Salesforce ecosystem. - Engage with business stakeholders to understand current challenges and future needs in Sales Cloud and Service Cloud. - Document business processes, map requirements, and translate them into actionable support strategies. - Provide advanced support and guidance on Sales Cloud and Service Cloud functionalities. - Oversee system customizations and enhancements to meet business objectives. - Prepare for the upcoming Marketing Cloud implementation by identifying potential business impacts and support requirements. - Stay informed of Salesforce best practices, industry trends, and updates. Qualifications Required: - 7-10 years of experience in Salesforce implementations, with deep functional expertise in Sales Cloud and Service Cloud. - Demonstrated experience in managing and leading multi-tier support (L1, L2, L3) within a Salesforce environment. - Strong background in business analysis, process mapping, and requirements gathering. - Familiarity with Marketing Cloud is a plus. - Excellent communication, presentation, and stakeholder management skills. - Experience with Agile methodologies. - Salesforce certifications (e.g., Salesforce Consultant, Salesforce Administrator) are a plus.,