Lead Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative

In this role, you will:

• Payment Gateway of monthly P&I collection, escrow accounts, suspense account & Research and disbursement experience.
• Auto debit setup and maintenances, Return item identification and research, Lockbox research.
• Check disbursement experience with short cutoffs and payoff wire collection and receivables.
• Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement.

Required Qualifications:

• 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Added advantage Mortgage Banker Association Level 1 & 2 Certified