Lead Business Analyst

As a Business Analyst, your main role will be to serve as a primary liaison and facilitate working sessions between internal and/or external customers and Information Technology Teams (IT). You will define business requirements for systems fixes and enhancements of mid to high-tier complexity needed to meet customer and operation objectives. Additionally, you must have the ability to learn and perform configurations for Maven Product, provide product trainings to clients, possess good communication and excellent client-facing skills, and demonstrate good analytical & logical reasoning skills. Key Responsibilities: - Collect data from internal and external customers relating to mid to high-level complexity systems and reporting issues impacting service delivery - Write detailed business functional requirements (either as Agile user stories or RSD) documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs - Analyze, recommend, and implement requirements changes or improvements to service levels, production, policies and procedures, user-based systems, and problem resolution - Mentor less experienced peers with needs analysis, project specifications, and solutions development of an internal/external customer's business challenges - Have prior knowledge with SQL preferred - Have prior knowledge with Object-Oriented Programming preferred - Be seasoned in Agile and waterfall practices Qualifications: - BE - Minimum of 5 years to a maximum of 7 years of relevant experience If there are any additional details about the company in the job description, please provide them.,