Lead Associate Benefits Administration-Health Operations

**Job Description:** You will be working at VOYA INDIA, a technology-driven business process transformation company focused on enhancing the financial services customer experience through technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, your role will involve delivering cutting-edge solutions for Voyas Health, Wealth, and Investment Management Business. Your main focus will be on developing customer-centric solutions by digitizing, automating, and optimizing technology and business processes, while fostering a culture of learning, growth, and inclusivity. **Key Responsibilities:** - Consult with configuration managers to understand carriers" requirements and recommend appropriate solutions within the Benefitfocus System. - Manage Salesforce testing tasks within specified deadlines. - Conduct testing for a defined set of requirements to ensure accurate development of carrier requirements meeting expectations. - Communicate observations from testing efforts with internal configuration teams. - Identify and communicate discrepancies within configurations. - Understand client business issues and provide guidance on solutions. - Prioritize tasks and manage multiple assignments based on project timelines. - Track progress of assigned tasks and provide timely progress reports to the configuration team. **Qualifications Required:** - Graduate or equivalent work experience. - 3-7 years of relevant experience. - Industry knowledge in Insurance, Benefits Administration, SaaS, or Healthcare is a plus. - Detail-oriented and process-driven. - Proficiency in Microsoft Office Suite and Salesforce. - Strong organizational, analytical, and problem-solving skills. - Excellent written and verbal communication abilities. - Proven time management and deadline adherence skills. - Ability to work independently and collaboratively in a team. - Prioritization skills to handle multiple tasks effectively while meeting service requirements. - Successful track record in critical thinking and providing effective recommendations to resolve issues.,