Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

As an ideal candidate for this role, you should have 4+ years of experience in operation management specifically in fraud and risk investigation as well as customer service processes. Your experience should include successfully managing a team of 10+ employees in a blended process involving voice and back office operations. It's essential that you have the ability to build strong relationships within your team and across different teams to foster a collaborative work environment. Moreover, you must demonstrate a strong commitment to ensuring compliance with both regulatory standards and company/client policies and guidelines. **Key Responsibilities:** - Manage a team of 10+ employees in a blended process of voice and back office operations - Implement strategies to effectively investigate fraud and risk while maintaining high-quality customer service - Foster strong team relationships and promote collaboration within and across teams - Ensure compliance with regulatory standards and company/client policies and guidelines **Qualifications Required:** - Minimum of 4 years of experience in operation management, specifically in fraud and risk investigation and customer service processes - Proven track record of successfully managing teams in a fast-paced environment - Strong understanding of regulatory standards and the ability to ensure compliance - Excellent communication and interpersonal skills to build strong team relationships Feel free to omit this section if not present in the JD.,