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Description
Job Title: ServiceNow Developer Foundation Data & CSDM Location: Hybrid Job Type: Full-time / Contract Experience: 7+ years in ServiceNow development Job Summary: We are looking for a skilled ServiceNow Developer with strong experience in Foundation Data and the Common Service Data Model (CSDM). You will be responsible for developing, configuring, and maintaining data models and platform components that ensure alignment with ServiceNow architecture and enterprise standards. This role demands a deep understanding of CMDB, data integrations, and ServiceNows platform capabilities. Key Responsibilities: Develop and maintain Foundation Data structures (e.g., Company, Location, Cost Center, Users, Groups). Implement and configure CSDM-compliant CMDB class models, relationships, and lifecycle states. Create and manage data flows, integrations, and scripts to ensure high-quality, governed data. Collaborate with architects and stakeholders to align development with business goals and data governance standards. Perform hands-on configuration and development across tables, forms, business rules, UI policies, ACLs, and flow designers. Assist with platform upgrades, patching, and feature enablement aligned with the CSDM roadmap. Develop automated jobs for data quality checks and CMDB health monitoring. Document technical design, configurations, and workflows for knowledge transfer and audit purposes. Troubleshoot issues related to CMDB and Foundation Data using ServiceNow diagnostic tools and logs. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Systems, or related field. 7+ years of experience with ServiceNow development, including core platform components. Strong hands-on experience with CMDB, CSDM, and Foundation Data management. Proficiency in JavaScript, REST/SOAP integrations, Flow Designer, Business Rules, and Script Includes. Solid understanding of ITIL, ITSM, and data lifecycle management in ServiceNow. Familiarity with ServiceNow Discovery and IntegrationHub. Excellent problem-solving and debugging skills. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CMDB or ITSM ServiceNow CSDM training or CMDB Health certifications ITIL v3/v4 Foundation Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.
