Last Mile City Manager - Flipkart Minutes - Hyderabad

About the Role:

Last Mile City Manager

Key Responsibilities:

• Own and drive all last-mile delivery metrics for Hyderabad, including speed, accuracy, and customer satisfaction.
• Lead and manage Fleet Managers across different store clusters in the city.
• Ensure optimal fleet availability through demand-supply forecasting and proactive resource planning.
• Collaborate with Store Operations and Planning teams to align delivery capacity with business demand.
• Design and implement payout structures and incentive programs that drive performance and partner retention.
• Monitor fleet performance through dashboards and regular reviews; identify gaps and drive corrective actions.
• Conduct training and engagement programs for delivery partners on safety, compliance, and customer service.
• Resolve escalations, disputes, and grievances efficiently to maintain a healthy and productive work environment.
• Ensure compliance with legal, safety, and company policies across all delivery operations.
• Support expansion and transition plans including onboarding of new delivery zones or stores.

Qualifications & Skills:

• Experience:

  8-10 years in last-mile logistics, fleet management, or delivery operations, preferably in Quick Commerce or E-commerce.

• Leadership:

  Proven experience in managing large teams and multi-location delivery operations.

• Education:

  Bachelors degree in any discipline (MBA preferred).

• Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Proficiency in data-driven decision-making and reporting.
• Ability to work under pressure and adapt to changing business needs.
• Knowledge of local geography and language (Telugu preferred).

Success Metrics:

• Delivery speed and accuracy improvements.
• Fleet utilization and partner retention.
• Reduction in escalations and grievances.
• Partner satisfaction and engagement scores.
• Contribution to a culture of

  Customer Obsession

  and operational excellence.