Laptop Repair Technician

Job Role - QC L2 Technical Support Specialist

Key Responsibilities:

• Quality Control: Conduct thorough quality checks of laptops to ensure they meet our rigorous standards. Identify and document defects and inconsistencies in performance, design, and functionality.
• Troubleshooting: Diagnose and resolve complex hardware and software issues in laptops, providing effective solutions that minimize downtime and enhance user satisfaction.
• Repairs and Fixes: Carry out repairs on defective laptops, which includes replacing or fixing damaged components, updating software, and performing tests to ensure the issues are fully resolved.
• Spare Parts Management: Have a deep understanding of laptop spare parts, their compatibility, and management. Advise on the procurement of spare parts and maintain an inventory for quick and efficient repairs.
• Customer Support: Offer L2 technical support to customers, providing clear, concise, and technical guidance to resolve their issues promptly.
• Documentation: Keep detailed records of quality checks, issues identified, repairs done, and customer interactions to ensure a transparent and effective workflow.
• Continuous Improvement: Stay updated with the latest trends and developments in laptop technology. Suggest improvements to the QC process and contribute to the enhancement of product quality.

Requirements:

• A minimum of 2 years of experience in technical support, specifically in the troubleshooting and repair of laptops.
• Strong knowledge of hardware components, software systems, and operating systems used in laptops.
• Experience in quality control processes and methodologies.
• Excellent problem-solving skills and attention to detail.
• Proficiency in managing spare parts inventory.
• Exceptional customer service skills with the ability to communicate technical information in an understandable manner.
• A relevant technical degree or certification is preferred.

Why Join Us?

• Be part of a company that values innovation, quality, and our employees' growth.
• Work in a challenging and rewarding environment where your skills are valued and developed.
• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person