Customer Service intern

Job Title: Customer Service Intern
Company: Edify.club
Location: Bangalore (On-site)
Stipend: ₹15,000 - ₹20,000 per month
Tenure: 3 months

About Edify.club:
Edify.club is a dynamic platform focused on transforming the way professionals build their careers through continuous learning, expert mentorship, and vibrant community engagement. We are on a mission to empower individuals with the right skills, connections, and experiences to help them thrive in their professional journeys.

Role Overview:
We are looking for an enthusiastic and detail-oriented Customer Service Intern to join our team in Bangalore. As a Customer Service Intern, you will be the first point of contact for our members and will play a key role in enhancing their experience with Edify.club. You’ll help address customer queries, provide support, and contribute to building a strong and positive community.

Key Responsibilities:

• Handle customer queries via email, chat, and phone
• Provide accurate information about Edify.club offerings and services
• Resolve member issues efficiently and effectively
• Maintain records of customer interactions and feedback
• Work closely with other teams (product, marketing, community) to ensure a seamless user experience
• Identify and suggest improvements to existing customer service processes
• Contribute to member engagement and satisfaction initiatives

What We’re Looking For:

• Strong communication skills (written and verbal) in English
• Empathy and a genuine desire to help customers
• Ability to multitask and manage time effectively
• Proactive, positive attitude with a problem-solving mindset
• Basic knowledge of CRM tools is a plus
• Currently pursuing or recently completed undergraduate/graduate studies

Perks:

• Hands-on experience in a fast-growing startup environment
• Opportunity to interact with industry leaders and a thriving community
• Certificate of internship upon successful completion
• Flexible and collaborative work culture

How to Apply:
If you are passionate about helping people and want to be part of an exciting growth story, we would love to hear from you! Please send your resume to [[email protected]]

Job Type: Internship

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Language:

• English (Preferred)
• Hindi (Preferred)
• Kannada (Preferred)

Work Location: In person