L3 Support

Job Description

General Skills & Responsibilities: Experience in a similar customer service work environment Must be independent, self-motivated, a team player, and have a people-oriented personality Effective and efficient problem-solving skills Strong written and oral communication skills Ability to work in a fast-paced, dynamic environment Able to be professional and manage personal workload across multiple problems in a timely manner Keep up to date with emerging technologies and the latest Microsoft product versions Deliver excellent customer service Awareness of the Change Control Process Essential Technical Skills: Experience as a SysAdmin responsible for UNIX-like operating systems such as AIX, HP-UX, Solaris, OS X, or Linux (RedHat, SuSE, Debian) Solid understanding of Microsoft Windows Server, Active Directory, Users and Groups, Replication, DNS, Group Policies, and LDAP Network troubleshooting using packet capture and analysis across various interfaces Understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc) Knowledge of enterprise network configuration and other troubleshooting methods (netstat, ping, packet capture, analysis, etc) Certificate installation and management, including OpenSSL Good to Have: 4+ years experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies) 2+ years experience with enterprise network configuration, DNS, and troubleshooting 2+ years experience in technical support, development, or system administration Strong customer orientation, excellent phone etiquette, and strong work ethic Excellent communication and multitasking skills Ability to work under pressure with calmness and composure Ability to work independently and in a team, with strong troubleshooting and diagnostic skills