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L2 Tech Support Engineer

2 - 4 years

3 - 6 Lacs

Mumbai Maharashtra India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

L2 Tech Support identify solutions AWS (Covers S3)

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities: Diagnose and troubleshoot technical issues within agreed time limits. Research and identify solutions to software issues. Ask customers targeted questions to quickly understand the root of the problem. Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Ensure all issues are properly logged. Document technical knowledge in the form of notes and manuals. Prioritize and manage many open cases at one time. Provide support, including procedural documentation and relevant reports Job Requirements Good understanding of computer systems, mobile devices, and other tech products Hands on experience on On-premise & Cloud deployments and Linux RHEL/CentOS and Debian/Ubuntu MongoDB and Oracle, Strong understanding of Networking and TCP/UDP protocols AWS (Covers S3) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot basic technical issues Ability to Diagnose issues and provide proper feedback to relevant tea Bachelor s degree in Information Technology, Computer Science or relevant field Startup experience is a plus

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