L2 support networking-ITIL-CCNA

Experience :4+Years

Location-Bangalore

Education-BE/BTECH

Must have skills-

• 4-8 years of experience for medior profile, and >8 years of experience for senior profile

• Experience with advanced troubleshooting and customer support in secured networking environments within a large ICT organization.

• Working knowledge of ITIL processes.

• Relevant experience and solid expertise in

Networking and routing protocols (RIP, OSPF, SD-WAN)Cisco Catalyst CenterCisco LAN switches (Access + Core)Cisco Wireless controllersCisco Access PointsCisco ASACisco ISE ,

CCNA certification will be preferred.

Role Summary

• Provide Level 2 support for network incidents escalated from Level 1.
• Own and resolve tickets within SLA, perform deep troubleshooting, and identify root causes.
• Execute complex network changes and ensure proper risk assessment and approvals.
• Monitor infrastructure, prevent issues, and propose service improvements.
• Collaborate with L3 engineers and coach L1 team.
• Maintain documentation and ensure smooth handovers in 247 operations.

Mandatory Skills

Experience

• Medior: 4–8 years in network support
• Senior: 8+ years in network support
• Experience in large ICT environments and secure networking setups

Technical Skills

• Networking & Routing Protocols

  : RIP, OSPF, SD-WAN

• Cisco Technologies

  :
  • Catalyst Center
  • LAN Switches (Access & Core)
  • Wireless Controllers & Access Points
  • ASA Firewall
  • Cisco ISE

• Fortinet Technologies

  :
  • Fortigate Firewall
  • Fortianalyzer
  • Fortimanager

Certifications

• Minimum

  CCNP

  or equivalent (additional certifications are a plus)

Process & Tools

• Working knowledge of

  ITIL processes

• Experience with

  Service Management tools

Soft Skills

• Strong ownership and responsibility for tickets
• Excellent communication (verbal & written)
• Ability to work with teams across

  India and Belgium

• Commitment to quality and proactive service improvement

  Regards,

  Infosys BPM Recruitment team