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Agility Human Resource Management Services
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L2 Support Engineer (Associate Technical -Content Security )

L2 Support Engineer (Associate Technical -Content Security )

Agility Human Resource Management Services

2 - 5 years

7 - 9 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

tcp zscaler zscaler internet firewall ip

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift:

Any queries please contact immedidatly.

L2 Support Engineer (Associate Technical -Content Security )

Position

Location

Experience

Education

Skills

Strong understanding of networking concepts, including
TCP/IP, routing, and firewalls.
Should have good understanding on
zero-trust architecture for web security
Experience in Implementation & support of
secure web gateway
,
Zscaler internet and private access
is preferred
Experience with troubleshooting network and security issues.
Experience with incident management, RCA, and
forensic activities
.
Proficiency in performing system updates, upgrades, and configuration management.
Strong analytical and problem-solving skills.
Excellent communication and documentation skills.
Certification in network security or relevant field. Zscaler certification is preferred
Proven experience in a similar role, preferably in a large enterprise environment.

Responsibilities

Provide advanced troubleshooting and resolution of incidents escalated from L1 support.
Perform detailed Root Cause Analysis (RCA) for recurring issues and implement corrective actions.
Manage and execute configuration changes, updates, and upgrades to the SWG solution.
Collaborate with OEM and other technical teams for complex issue resolution and system improvements.
Participate in quarterly and monthly review meetings to discuss deployment status, new features, and BAU operations.
Develop and maintain detailed documentation, including cookbooks, run books, SOP and configuration guides.
Support the integration of the SSE platform with other technologies and cloud solutions.
Provide training and knowledge transfer to L1 support and other team members.
Should be flexible to work in shifts

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