L2 Production Support Analyst Finance Ops

As an Operations Analyst L2 Support at our company, you will play a crucial role in ensuring the smooth running of financial operations, particularly during month-end activities. Your responsibilities will include: - Monitoring scheduled jobs and resolving any failures promptly - Monitoring production support channels and ServiceNow tickets for timely resolution or escalation - Taking ownership of L2 support issues and coordinating with relevant teams - Participating actively in month-end close activities to maintain operational smoothness - Communicating effectively with key end users and SMEs, especially during critical month-end dates - Gathering key impact details in case of any issues during month-end - Providing timely updates and escalations to minimize business disruption - Contributing to process improvements and documentation for recurring issues To excel in this role, you should have experience in L2 production support or IT operations, preferably in a financial or ERP environment. Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow is essential. Strong analytical and problem-solving skills, along with excellent verbal and written communication abilities, are required for effective coordination with business and technical teams. Experience in month-end close cycles or financial operations is a plus. The ability to work under pressure and manage priorities efficiently during critical periods will be key to success.,