L1 Support Executive – Accounting Software

• Job Summary:

  We are hiring freshers or candidates with up to 1 year of experience to join our support team as L1 Support Executives for our Accounting Software. This is an entry-level role ideal for candidates looking to start their careers in IT support, application support, or finance tech.

  Key Responsibilities:

  • Provide first-level (L1) support for our Accounting Software

  • Respond to user queries via ticketing systems, email, or chat

  • Troubleshoot basic functional or data-related issues

  • Escalate technical or critical issues to L2/L3 support teams

  • Assist users in system usage, data entry, report generation, etc.

  • Log issues accurately and maintain proper documentation

  • Follow up with users to ensure timely resolution and closure

  Required Skills:

  • Basic understanding of accounting or software support

  • Good verbal and written communication skills

  • Strong analytical thinking and attention to detail

  • Willingness to work in a process-driven environment

  • Familiarity with tools like MS Excel, email, and browsers

  Good to Have:

  • Exposure to Accounting tools (Tally, QuickBooks, Zoho Books, etc.)

  • Internship or project experience in IT/Application Support

  • Basic knowledge of SQL or database queries.

Job Details

• Employment Type :
  Full-time
• Job Location :
  Pune/Chandigarh
• Date posted :
  01-07-2025
• Valid through :
  04-08-2025