L1 NOC Support Engineer

Job Role – L1 Command Center Engineer

1 to 2 Years Exp with Any Degree.

Should possess very Good Written & Verbal Communication.

Responsibilities:

• Monitor the performance and availability of critical systems, applications, and services using monitoring tools (e.g., PRTG, SolarWinds, ).
  
• Configure and manage alerting thresholds and notifications to ensure timely response to issues.
  
• Follow the Escalation Hierarchy for reaching out to respective Stakeholders for escalating the issues.
  
• Monitor and respond to alerts from various monitoring systems and tools.
  
• Provide first-level support for incidents reported by end-users or detected through monitoring systems.
  
• Perform initial troubleshooting and escalate issues to appropriate teams when necessary.
  
• Document all incidents and resolutions in the ticketing system with clear and concise information.
  
• Execute predefined operational procedures and runbooks to handle routine tasks and incidents.
  
• Coordinate with internal teams and external vendors to resolve issues and restore services quickly.
  
• Ensure adherence to service level agreements (SLAs) and respond within established time frames.
  
• Participate in shift rotations, including nights, weekends, and holidays as required.
  
• Continuously monitor system health and performance metrics to anticipate problems before they occur.
  
• Contribute to the improvement of monitoring tools, processes, and procedures to enhance operational efficiency.

Requirements

• 1 to 2 Years Exp NoC or CC Support with Any Degree

Requirements

Job Role – L1 Command Center Engineer

1 to 2 Years Exp with Any Degree.

Should possess very Good Written & Verbal Communication.

Responsibilities:

• Monitor the performance and availability of critical systems, applications, and services using monitoring tools (e.g., PRTG, SolarWinds, ).
  
• Configure and manage alerting thresholds and notifications to ensure timely response to issues.
  
• Follow the Escalation Hierarchy for reaching out to respective Stakeholders for escalating the issues.
  
• Monitor and respond to alerts from various monitoring systems and tools.
  
• Provide first-level support for incidents reported by end-users or detected through monitoring systems.
  
• Perform initial troubleshooting and escalate issues to appropriate teams when necessary.
  
• Document all incidents and resolutions in the ticketing system with clear and concise information.
  
• Execute predefined operational procedures and runbooks to handle routine tasks and incidents.
  
• Coordinate with internal teams and external vendors to resolve issues and restore services quickly.
  
• Ensure adherence to service level agreements (SLAs) and respond within established time frames.
  
• Participate in shift rotations, including nights, weekends, and holidays as required.
  
• Continuously monitor system health and performance metrics to anticipate problems before they occur.
  
• Contribute to the improvement of monitoring tools, processes, and procedures to enhance operational efficiency.

Requirements

• 1 to 2 Years Exp NoC or CC Support with Any Degree