Serve as the
first point of contact
for IT support via email, phone, or ticketing system.
Provide
basic troubleshooting
for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
Support
desktop environments
: Windows OS, device setup, drivers, and peripheral support.
Assist with
user account management
in Azure AD / Office 365 (password resets, license assignment, MFA setup).
Escalate complex issues to L2 engineers while documenting troubleshooting steps.
Maintain accurate logs of issues and solutions in the ticketing system.
Provide end-user guidance on IT policies, best practices, and security awareness.
For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
Strong
communication and problem-solving skills
.
Ability to work in a team environment and provide excellent customer service.
For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice to Have)

Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
Exposure to Intune or other MDM solutions.
Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
Mentorship from experienced IT engineers.
Career growth path from
L1 Engineer L2 Engineer
.
Collaborative work environment with continuous upskilling.

Open Roles

L1 Microsoft 365 & Desktop Support Engineer
(Full-Time)

More Jobs at Flynaut Infotech Pvt Ltd

L1 Microsoft 365 & Desktop Support Engineer

pune

1.0 - 4.0 yrs

INR 3 - 6 Lacs

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