L1 DevOps Team Lead

Required Skills & Qualifications

• 6-10 years of experience in DevOps Engineering, with at least 2-3 years in a

lead/mentorship capacity.

• Strong expertise in CI/CD, automation, containerization (Docker/Kubernetes), and

cloud platforms (AWS/Azure/GCP).

• Experience in DevOps support operations across multiple shifts.

• Excellent communication and leadership skills.

• Ability to work in rotational shifts and manage rotational weekly offs.

Team &; Shift Management

Manage and mentor a team of 3+ L1 Engineers.

Create and oversee shift schedules, handovers, and coverage.

Prepare daily shift reports and ensure smooth transitions.

NOC & Incident Management

Lead and manage NOC calls / incident bridges.

Coordinate responses during live incidents and escalations.

Ensure real-time communication and structured resolution.

Client Communication & Stakeholder Management

Conduct weekly/monthly client meetings for SLA reviews and performance

updates.

Act as the primary point of contact for escalations.

Deliver clear, concise incident summaries for both technical and executive

stakeholders.

SLA & Process Governance

Ensure strict adherence to SLAs and escalation paths.

Track SLA metrics and share regular performance reports.

Enforce compliance with runbooks, security, and audit requirements.

Monitoring & Tooling Awareness

Familiar with monitoring platforms (Datadog, Prometheus, CloudWatch, etc.).

Ability to validate alerts, correlate incidents, and guide L1 engineers in triage.

Oversee CI/CD job monitoring (GitHub, Jenkins, CircleCI) at the L1 level.

Reporting & Documentation

Create daily, weekly, and monthly reports (incidents, SLA metrics, trends).

Maintain knowledge base and runbook updates.

Ensure post-mortems and root cause documentation are completed.

Leadership & Communication

Excellent verbal and written communication skills.

Strong organizational and leadership qualities to balance workloads and

priorities.

Ability to motivate and develop team skills.

Compliance & Security Awareness

Ensure team follows data security, access control, and compliance policies.

Maintain proper documentation for audits and client trust.

• Continuous Improvement & Collaboration

Identify recurring issues and propose automation/monitoring enhancements.

Work with L2/L3 and DevOps teams for knowledge transfer and runbook

improvements.

Promote collaboration and cross-training within the team.