KYC Officer

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

As a KYC Officer at JP Morgan chase in our Financial Crime team, you will support the build-out of the LOB Escalations function and oversee the day-to-day operations of the relationship review process You will oversee a team of LOB Escalations managers who are responsible for the day-to-day activity of the LOB Escalation analysts. You will be responsible for on boarding of customers and/or the timely review and competition of periodic reviews of KYC records. You will work with key stakeholders in Compliance, engaging with Corporate KYC Quality Assurance Team and Review Teams to ensure policy adherence and support change. This role will report into the Head of KYC Operations.

Key Responsibilities:

• Implement LOB Escalations function strategies and establish a comprehensive strategic roadmap for all process related functions.
• Oversee the LOB Escalation end-to-end processing - ensuring all Escalations are reviewed and completed within the defined SLA.
• Managing a team of Team Leaders and provided guidance and coaching on day-to-day operations.
• Provide fact-based analysis on key strategic initiatives within the LOB Escalations function and drive the day to day process with the team leads.
• Ensure policies and procedures for the function are up to date; work with process engineering, product and compliance teams to ensure these are regularly maintained in an ever evolving business, identifying areas for improvement and progress.
• Report to Head of LOB Escalations and deputise when/where necessary; maintain an agreed quality percentage for Escalation cases, driving change management for integration of Firmwide standards into LOB Escalation policy, procedures and training material updates for the LOB Escalation function.
• Identify knowledge gaps and collaborate with management on training plans and ongoing knowledge sharing within the function, driven by root cause error analysis and promoting best practice.
• Partner with Senior Management to ensure KPI's are in line with operational requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
• Provide oversight and support to LOB Escalation Team Leads in their role by providing clear performance targets, conducting performance reviews and develop clear career and personal development plans.
• Provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

• Minimum experience of 5 years in the financial services sector in the Financial Crime area.
• Previous work experience in any of the following areas or similar: Financial Crime Exits / AML / Compliance / KYC / Audit / Regulation / Risk & Controls with a knowledge of Retail Products / Client Types
• Strong communication skills and the ability to develop strong partnerships with key stakeholders, proactively building and maintain relationships across the firm
• Experience in pipeline management with ability to prioritize work, create plans, and manage book of work to meet deadlines
• Proven track record of driving engagement and ensuring prioritisation of our people's development and recognition in line with our values.
• Leadership experience including team leaders' performance management and coaching
• Excellent analytical and research skills, detail oriented with a quality-focused work ethic with a strong controls mind-set with the ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
• Able to demonstrate flexibility and operate in a changeable environment, being proactive and accountable
• Strong experience in creating and managing training material with the ability to provide clear SME input and knowledge for audiences of all levels.

Preferred qualifications, skills and capabilities:

• Good understanding of MS office; especially competent with excel reporting
• Knowledge of reporting systems such as Tableau
• Financial Crime Qualifications (i.e. ICA Diplomas, ACAMS, etc.)