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- 5 years

1 - 4 Lacs

Gurugram

Work from Office

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of Process Associate, Wealth Management The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do” attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving. You will work for end Customers to enable them to manage their Super account – Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account. Responsibilities • To be able to work well on requests sent by the channels • To be quick and detailed in interpreting the request of the customer • Work well in the current frame of things & ability to escalate when required • Should have a customer focused approach & Attention to detail • Good Communication and interpersonal skills required • Relationship management ability with internal customers Qualifications Minimum qualifications • B. Com Graduate Preferred qualifications • Quick Learner & Ambitious • Good Excel Skills Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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1 - 6 years

3 - 5 Lacs

Noida, New Delhi

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Hiring for Customer Support & Technical Voice Process for Noida Location Must have prior exp in Technical Support/ISP Support etc Noida- WFO Upto 38k In hand WhatsApp CV to Saurabh 9818385050 and mention Telus Required Candidate profile Hiring for Customer Support & Technical Voice Process for Noida Location Prior exp in Technical Support/ISP Support Noida- WFO Upto 38k In hand WhatsApp CV to Saurabh 9818385050 and mention Telus

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- 3 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- Bajaj Insurance And Paytm -Voice Process Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Salary:- Fresher :- Upto 14k +Incentive Exp :- Upto 16k +Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya: 8308125422

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2 - 5 years

3 - 5 Lacs

Noida

Remote

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Hiring TL for voice and non-voice processes for a leading BPO. Must have on the papers team handling experience. Must be well versed with AHT, Attrition, Shrinkage, Quality, CSAT Should be good with reporting and analytical skills

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- 4 years

1 - 3 Lacs

New Delhi, Gurugram, Bengaluru

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Handle customer inquiries and resolve issues efficiently. Provide accurate information to customer Process transactions and maintain customer records. Deliver excellent customer service and enhance customer satisfaction. Ms .SUchitra - 861 760 2997 Required Candidate profile Only Graduates Freshers can apply Preferably customer service experience Excellent communication skills in English Should be flexible in 24*7 shifts. 5 Days working with Cab . Call Handling Etiquette

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- 2 years

0 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email.Key responsibilities include: Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills: Bachelors Degree (B.Com, BBA, BBM) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management.

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- 5 years

3 - 5 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Tanishq- 8824682961 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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- 5 years

3 - 4 Lacs

Chennai

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Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates Be Ready For HR Call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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- 5 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Junaid- 7611009923 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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- 5 years

3 - 4 Lacs

Gwalior, Ranchi, Jaipur

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Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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- 5 years

2 - 4 Lacs

Gandhinagar, Ahmedabad

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#Will be responsible for outbound calls to insurances for claim status and eligibility verification, Denial documentation and further action, Calling the insurance carriers based on the appointment received by the clients. Walk in Interview: 03-05-25

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1 - 3 years

1 - 3 Lacs

Bengaluru

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Freshers & Experienced Locations: Experienced: AMR Tech Park, Bommanahalli Freshers: Surya Wave Tech Park, Electronic City Salary: Experienced – Up to 28,000 TH Freshers – Up to 21,600TH 5 Days Working (Sat & Sun Off) Free Pick & Drop (Cab)

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- 5 years

2 - 4 Lacs

Gandhinagar, Ahmedabad

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Hiring For AR Caller In US Healthcare #Shift: US Shift #Salary: Up to 31K CTC #Location: Ahmedabad, Gujarat >> Fresher Also Apply << >> Fluent English Required <

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- 3 years

1 - 3 Lacs

Ahmedabad

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Grow Your Career With US Healthcare (KPO) NO SALES ! NOTARGET ! Hiring For AR Caller In US Healthcare #Shift: US Shift #5days working #Salary: UPTO 30K CTC #Location: Ahmedabad, Gujarat >> Fresher Also Apply << >> Fluent English Required <

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- 5 years

1 - 3 Lacs

Gandhinagar, Ahmedabad

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NO SALES , NO TARGET JOB Hiring For AR Caller In US Healthcare(Blended Process) #Shift: US Shift #5days working #Salary: Depend Upon Interview (Freshers-20k CTC) #Location: Ahmedabad, Gujarat >> Fresher Also Apply << >> Fluent English Required <

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- 5 years

3 - 5 Lacs

Pune, Gurugram, Jaipur

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International Process - Voice/ Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good communication skills Relocation Bonus- 10K Lucrative Incentives Rotational shifts Contact - Bhawani - 8714641680 Bharat - 8290697811

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- 5 years

3 - 5 Lacs

Jamshedpur, Gurugram, Jaipur

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International Process - Voice/ Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good communication skills Relocation Bonus- 10K Lucrative Incentives Rotational shifts Contact - Amit- 8955177734 Bharat - 8290697811

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- 5 years

2 - 4 Lacs

Kharagpur, Kolkata, Durgapur

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Salary : upto 3.5 L.P.A Job Location : Kolkata Good communication skills with fluent English Rotational shift & week off 6 day working Call us : 6357157164, 6357157174 or 6265868084 Required Candidate profile Immediate joiner Excellent communication skill Freshers also eligible Should be ok with night shift and rotational shift Interview mode: Virtual BPO industry is first priority

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1 - 3 years

2 - 3 Lacs

Chandigarh

Remote

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Work from home for USA Marking 1. Calling USA for insurance company 2. Fluent knowldge of English and Punjabi speaking language required 3. Ready to work in USA shift 4. immidiate joiner required 5. Ready genrate new leads and customer retaintion , cross selling upselling. 6. Good hand holding of customer and analytical thing required 7. Good knowldge of MS office

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- 5 years

1 - 6 Lacs

Mumbai

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SUMMARY Opening for International customer support role in a top leading MNC Mumbai!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description - Graduate/ Undergraduate with min 2 years and above exp can apply Work Timing - Rotational shift & Night shift Mode - Work From Office Job Location - Mumbai Vikhroli (Candidates applying should be staying in Mumbai city.....pick & drop facility would be available) Eligibility - Excellent in English Communication is must. Nature - Contract 6 months (While this is a Contract role, the possibility of On-boarding on Client payroll may happen in case of exceptional performance and a business need at our Clients end) Requirements Need Excellent communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift and Night shift. Immediate joiner would be preferred. Exp Salary - CTC 40000 upto monthly + Other. (depends on last CTC and experience) Shift- Day shift & Rotational shift Notice period: Immediate joiners or max 10 days notice Qualification - Graduate/ Undergraduate with min 2years and above exp can apply Experience: 2 years to 5 years experience in International Voice process, Voice process, Inbound, KPO, Outbound process, US/UK/Aus Process Can Apply Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

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1 - 6 years

4 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Designation-Assistant Manager Payroll-Bank CTC-4.50LAKH Age limit-30 LOC-Thane/Turbhe/Airoli Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 9082104424 Sanika www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

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1 - 6 years

3 - 4 Lacs

Mumbai, Thane, Navi Mumbai

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Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Complaints Manager Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in Perks and benefits Bank Payroll Bonus Many more

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- 4 years

3 - 4 Lacs

Mohali, Chandigarh, Kharar

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Work From Office Job Location: Mohali Salary : 32k ctc - 36k ctc Rotational Shifts 5.5 Days Working Chat/Voice Process Internet Broadband Required Powerback needed Interested Contact Hr Muskan 6239677748 Required Candidate profile Freshers can apply. Undergrads and Graduates can try too. Guidance Provided. One day Interview Process Feel free to reach out or share References.

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- 5 years

2 - 3 Lacs

Mohali, Chandigarh, Panchkula

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Urgently hiring for international BPO for voice & chat process for Mohali loc Fresher eligible,Male female both required sitting profile,No sales candidates must have Good comm skills with good knowledge of computer call Ms.Priyanshu 93177 53708 Required Candidate profile candidates must have Good comm skills with good knowledge of computer. min 12th required, for more information, call at the given no call Ms.Priyanshu 93177 53708 Ms. Megha duggal 87080 42210

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- 5 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

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- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. Perks and benefits High Incentives and growth opportunities.

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Exploring KPO Jobs in India

Knowledge Process Outsourcing (KPO) is a rapidly growing sector in India, offering a wide range of job opportunities for individuals with specialized knowledge and skills. KPO jobs involve processes that require higher levels of expertise and analytical skills compared to traditional BPO roles. With the increasing demand for skilled professionals in various industries, KPO jobs in India present a lucrative career option for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for KPO professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn anywhere between INR 8-15 lakhs per annum.

Career Path

In the KPO industry, career progression typically follows a path from Associate to Senior Associate, Team Lead, Manager, and then Senior Manager. Individuals can also specialize in specific domains and move up the hierarchy as Subject Matter Experts or Consultants.

Related Skills

Apart from domain-specific knowledge, KPO professionals are often expected to have strong analytical skills, problem-solving abilities, attention to detail, and excellent communication skills. Proficiency in data analysis tools, research methodologies, and industry-specific software is also beneficial.

Interview Questions

  • What is Knowledge Process Outsourcing? (basic)
  • How do you ensure data accuracy in your research process? (medium)
  • Can you describe a challenging project you worked on and how you overcame obstacles? (medium)
  • How do you stay updated with industry trends and developments? (basic)
  • What do you think are the key qualities required for a successful KPO professional? (basic)
  • Explain the role of data analytics in KPO. (medium)
  • How do you prioritize tasks when working on multiple projects simultaneously? (medium)
  • Can you walk us through your experience with client interactions in a KPO setting? (medium)
  • Describe a time when you had to make a critical decision under pressure. (medium)
  • How do you handle disagreements or conflicts within a team? (medium)
  • What are your strategies for continuous learning and skill development? (basic)
  • How do you ensure confidentiality and data security in KPO processes? (medium)
  • Discuss a recent industry trend that has impacted the KPO sector. (advanced)
  • What are the challenges you foresee in the future of KPO outsourcing? (advanced)
  • How do you measure the success of a KPO project? (medium)
  • Describe a time when you had to analyze complex data sets to derive insights. (medium)
  • How do you maintain quality standards in your deliverables in a fast-paced environment? (medium)
  • What role does automation play in KPO processes, and how have you utilized automation tools in your work? (medium)
  • Can you explain the importance of compliance and regulatory requirements in KPO operations? (medium)
  • How do you handle tight deadlines without compromising on quality? (medium)
  • Discuss a time when you had to present complex findings to a non-technical audience. (medium)
  • How do you adapt to changes in project requirements or client expectations? (medium)
  • What are your strategies for building and maintaining strong client relationships in KPO? (medium)
  • How do you ensure continuous improvement in your work processes and deliverables? (medium)

Closing Remark

As you explore opportunities in the dynamic field of KPO jobs in India, remember to showcase your expertise, skills, and passion for continuous learning. Prepare thoroughly for interviews, stay updated with industry trends, and apply with confidence to secure a rewarding career in the KPO sector. Best of luck!

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