Kore.Ai Engineers

7 - 10 years

16 - 30 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Must-Have

  • Strong understanding of Kore.AI platform

(Dialog Tasks, NLP, Bot Builder,

Integrations).

  • Experience in REST APIs, Webhooks,

and JSON/XML data formats.

Good-to-Have

  • Familiarity with contact center platforms

(Genesys, Avaya, NICE, etc.) and CRM

tools.

  • Knowledge of email automation and

parsing tools.

  • JavaScript, Python
  • SPLUNK, ServiceNow

Responsibility of / Expectations from the Role

  • Monitor and triage incoming incidents related to Kore.AI bots in contact center environments.
  • Deep-dive into complex issues involving bot logic, NLP/NLU configurations, and backend integrations.
  • Debug and resolve platform-level issues including API failures, webhook errors, and data inconsistencies.
  • 4 Work closely with Kore.AI product support and engineering teams for bug fixes and enhancements.
  • Optimize bot performance and suggest improvements in proactive/reactive chat flows.
  • Perform data analysis and validation using Data Cloud tools|
  • Maintain knowledge base articles and SOPs for recurring issues.

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