Knowledge Editor

As a Knowledge Editor at Airbnb, you will be part of the CKM team responsible for managing knowledge bases in Confluence and Contentstack. Your main task will involve writing and editing content to ensure high quality and accurate information for Support Ambassadors and Airbnb users, thereby enhancing the user experience. - Create, organize, and optimize critical knowledge content - Collaborate with the Knowledge Strategist to draft accurate and optimized content - Identify and address knowledge gaps through audits and data analysis - Maintain content accuracy, consistency, and effectiveness for users - Manage content and workflow feedback across the organization - Establish and nurture relationships with various teams like CS Operations, Partners, Training, Quality, and Change Management To qualify for this role, you should have: - 3+ years of experience in technical writing or relevant field - Strong proofreading skills and excellent communication abilities - Understanding of machine learning and AI applications in knowledge management - Proficiency in knowledge management, content strategy, and information architecture - Exceptional organizational and time-management skills - Ability to work autonomously in a fast-paced environment - Resourceful, detail-oriented, and comfortable with ambiguity - Knowledge of SEO strategy and multicultural, multilingual work environments - Experience in customer support operations and agent-facing knowledge is an advantage Airbnb is committed to promoting diversity and inclusion in its workplace, embracing diverse ideas to foster innovation and creativity. Individuals from all backgrounds are encouraged to apply for opportunities at Airbnb.,