KIA SERVICE ADVISOR

Job Title: SERVICE ADVISOR KIA

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Job Summary:

We are looking for a dynamic and customer-focused Service Advisor to join the service team at Royal Motors @KIA Gwalior, an authorized KIA dealership. The ideal candidate will act as the primary point of contact between customers and the service department, ensuring a seamless, transparent, and satisfying vehicle servicing experience.

The Service Advisor is responsible for managing customer appointments, explaining service needs, coordinating with technicians, and delivering vehicles back to satisfied customers. This role plays a key part in building long-term customer relationships and promoting brand loyalty.

Key Responsibilities:

• Greet and assist customers arriving for service or repairs.
• Understand customer concerns and vehicle issues; recommend appropriate services.
• Coordinate with service technicians and parts department to ensure timely completion of jobs.
• Provide accurate cost estimates and obtain customer approval before proceeding with any work.
• Maintain regular communication with customers regarding repair progress and any unforeseen issues.
• Ensure proper documentation of service history and compliance with warranty procedures.
• Promote and upsell additional services and genuine Kia parts/accessories.
• Stay updated with product knowledge, new service offerings, and company promotions.

Qualifications & Requirements:

• Diploma or Degree in Automobile/Mechanical Engineering, Diploma in related field (preferred but not mandatory).
• Minimum 6 months of experience as a Service Advisor in an automobile dealership (preferably with experience in Kia or similar brands).
• Strong customer service orientation and interpersonal skills.
• Good communication skills in English and Hindi (local language preferred).
• Basic knowledge of vehicle systems and service procedures.
• Computer literate with working knowledge of MS Office and/or DMS (Dealer Management System).
• Positive attitude, self-motivated, and ability to work in a fast-paced environment.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to grow within a reputed automotive group.
• Training on latest Kia service processes and tools.
• Exposure to cutting-edge technology and premium customer service standards.
• Health benefits and employee perks.

Apply Now:

• Interested candidates can apply by sending their resume to [Insert Email Address] or walk-in directly to Royal Motors Gwalior, [Insert Address] .