Key Accounts Manager ( Chennai )

As a Key Account Manager at NITCO, your role will involve managing the most strategic customer accounts in the tiles, marble, and mosaic segments. Your responsibilities will include building long-term partnerships, identifying and converting new project opportunities, and ensuring account-level profitability, collections, and delivery excellence. - Strategic Account Identification & Segmentation: - Identify, develop, and nurture key accounts in real estate, hospitality, commercial, and institutional sectors aligned with NITCO's premium positioning. - Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. - Conduct tiered account segmentation for differentiated engagement strategies. - Continuously scan the market for new high-potential accounts and projects. - Relationship Management & Stakeholder Engagement: - Establish and manage relationships with key decision-makers such as promoters, architects, interior designers, purchase heads, project consultants, and contractors. - Act as the face of NITCO to key accounts, promoting design collections, innovations, and technical strengths. - Drive regular interactions, presentations, and discussions to ensure alignment with project aesthetics and budgets. - Conduct joint business reviews with top accounts to align mutual goals and track satisfaction. - Sales Growth and Share of Wallet: - Drive cross-category sales across NITCO's product lines. - Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas. - Own and drive the project lifecycle from inquiry to delivery. - Account Planning & Strategic Execution: - Develop and execute customized key account plans outlining targets, timelines, decision workflows, and product focus. - Leverage design and marketing resources for differentiated client experiences. - Ensure on-time deliveries by liaising with supply chain and logistics. - Collections and Financial Controls: - Proactively manage credit risks, reconciliations, and overdue follow-ups. - Track receivables and resolve outstanding issues with the finance and commercial team. - Internal Collaboration and Execution Excellence: - Collaborate cross-functionally with various teams to fulfill client commitments. - Act as the internal voice of the customer, ensuring alignment with expectations. - Share market intelligence on competition, design trends, pricing shifts, and upcoming projects. Qualifications Required: - Graduate in Business / Marketing / Civil Engineering. MBA preferred. - Minimum 7 years of experience in B2B/project sales or KAM. - Strong connections with architects, developers, interior consultants, and procurement teams. - Demonstrated success in project-based selling and long sales cycles. - High levels of ownership, interpersonal skills, and stakeholder influence. - Ability to travel and manage multiple project locations simultaneously. Please note: This job description is powered by Webbtree.,