Key Account Manager

Job Description

Summary of the position: We are seeking a dynamic and results-oriented Key Account Manager to manage and nurture relationships with our most valuable clients. The ideal candidate will be responsible for ensuring 100% client retention, driving business growth, and overseeing client satisfaction through regular interactions and strategic solutions. Responsibilities: Maintain 100% client retention by fostering long-term relationships and ensuring the continued success of the client-business partnership. Monitor client satisfaction regularly through surveys, meetings, and feedback sessions, ensuring any concerns or issues are promptly addressed. Drive growth within assigned key accounts by uncovering new business opportunities, securing additional sales, and expanding product usage. Identify and capitalize on upselling and cross-selling opportunities within key accounts to expand the portfolio of products/services used by clients. Responsible for the entire sales cycle for key accounts, from initial contact to contract renewal. Responsible for driving upsell and cross-sell opportunities to enhance product and service adoption within key accounts. Collaborate with internal teams (Sales, Product, Marketing) to deliver solutions that support upselling and cross-selling efforts. Network with existing clients in order to maintain links and promote additional products and upgrades if any. Market and promote a portfolio of products by writing and designing sales literature and attending industry events. Achieve complete understanding of the company's product portfolio. Design and implement a strategic business plan that expands the company's client base and ensures its strong presence in India and overseas. Job Requirements- At least 5+ years of experience in account management or client relations, with a proven track record of managing key accounts in a tech-focused environment. Exposure to banking and financial services and AML domain expertise is preferred. Excellent communication, presentation, and negotiation skills. Strong analytical and problem-solving abilities. Ability to manage multiple client accounts simultaneously, with attention to detail. A team player with excellent communication skills. Excellent MS Office skills. Graduate or MBA in Business and marketing with relevant experience Candidate should be open to travel with a valid passport Candidate should be open to relocate to Mumbai Company offers open work culture