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Key Account Manager: Hospital Laboratory Networks

Key Account Manager: Hospital Laboratory Networks

Diasorin

3 - 9 years

10 - 15 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

excel compliance quality assurance writing research and development crm management immunology powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Key Account Manager to join our team in Mumbai. The ideal candidate will have 10-15 years of experience managing key accounts and driving business growth.

Roles and Responsibility

Manage a network of accounts and customers to exceed budget expectations.
Collaborate with staff and resources to achieve sales objectives.
Develop and implement strategies to drive business growth and expand customer base.
Provide exceptional customer service and support to existing customers.
Analyze market trends and competitor activity to identify new business opportunities.
Participate in pre-marketing and new product launch activities, including pricing.
Forecast, budget, and report on sales performance; administer CRM.
Ensure outstanding customer satisfaction and provide strategic advice to management on industry or customer trends and activities.
Manage business/customer retention and contract management, while hunting for new customers in this market segment.
Work closely with Technical Support and Quality teams to deliver and control customer satisfaction outcomes and complaints reporting.
Maintain key relationships in laboratory or hospital networks and oversee evaluations/trials with Product Management/Specialists.
Offer in-person and virtual support to the national team and coordinate co-calls with marketing, service, and management teams effectively.

Job Requirements

Tertiary qualifications in science and experience in laboratory operations, especially hospital lab operations is preferred.
Minimum 10 years of successful working experience in multinational companies, with at least 5 years as a Business, Account, or Key Account Manager.
Strong organizational and planning skills, along with emotional and social intelligence.
Ability to build effective working relationships and present to customers and colleagues.
Familiarity with laboratory processes and workflow/challenges, as well as software applications and instruments platforms.
Proficiency in Immunoassay and related techniques, and strong written and verbal English language skills.
Passion for the customer experience and integrity/congruence.
Flexibility and ability to liaise with different organizational areas and key internal and external referees.
Very strong written and verbal English language skills.
Travel availability: Full flexibility India and International.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations. This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

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Key Account Manager: Hospital Laboratory Networks

bengaluru

3.0 - 9.0 yrs

INR 10 - 15 Lacs

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Key Account Manager: Hospital Laboratory Networks