Key Account Manager _ MEPC / Facility Management in Kolkata

Role Summary

Mechanical, Electrical, Plumbing, and Civil (MEPC)

Key Responsibilities

1. Account Management & Client Engagement

• Act as the single point of contact for assigned key clients.
• Build and maintain long-term relationships ensuring retention and contract renewals.
• Conduct regular client reviews and present MEPC performance reports.

2. Technical Oversight MEPC Operations

• Monitor and ensure efficient functioning of HVAC, electrical, plumbing, and civil systems.
• Coordinate preventive and corrective maintenance schedules.
• Conduct site audits for performance and compliance.

3. Vendor & Compliance Management

• Manage vendor contracts, SLAs, and performance.
• Ensure adherence to statutory and safety regulations.
• Lead sustainability initiatives such as energy optimization and water conservation.

4. Reporting & Continuous Improvement

• Track KPIs such as system uptime, energy efficiency, and response time.
• Propose process and technology improvements to enhance operational excellence.
• Identify cost-optimization opportunities without compromising quality.
  

Key Skillsets Required

Technical & Functional Skills:

• In-depth understanding of

  HVAC, electrical systems, plumbing, and civil maintenance

  .
• Working knowledge of

  BMS / automation systems

  .
• Strong

  data analysis and reporting

  skills (especially in MS Excel).
• Understanding of

  SLA/KPI frameworks

  in IFM operations.
• Knowledge of

  energy management and sustainability practices

  .

Managerial & Soft Skills:

• Excellent

  client relationship management

  and communication.
• Strong

  vendor and contractor coordination

  ability.
• Capable of managing

  multi-site operations

  and large technical teams.

• Problem-solving mindset

  with focus on service delivery and efficiency.
• Negotiation and

  commercial acumen

  for contract handling.

Ideal Candidate Must Have:

• Qualification:

  BE/B.Tech in Mechanical/Electrical/Facilities/Building Services.

• Experience:

  3 to 7 years in

  MEP operations / Technical Account Management / Facility Management

  .

• Preferred Industry Exposure:

  Real Estate, Retail, Manufacturing, Industrial Parks, Hospitals, or Commercial Facilities.

• Location:

  Based in or open to relocate to West Bengal.