Key Account Executive (Operations)

Company Description

A global company with leading market positions in consumer businesses, including hair care, laundry, and home care.

Role Description

complete operations

Key KPI

1.OLA (Online Availability)

2.Supply TAT & Fill rate management

3.Pricing & offer management on platforms

4.Claim management/ maintain financial hygiene

5.Data tracking & reporting

6.Tracking media execution

7.Catalog management

Area of Responsibility

1.Operational Support: Provide operational support across various ecommerce functions, including product listing, content management, order processing, and inventory management.

2.Marketing Support: Assist in the execution of marketing assets and communication, including on platform and CRM marketing.

3.Catalog Quality: Conduct regular quality checks on product listings, images, and other content to ensure accuracy, consistency, and compliance with brand standards.

4.Vendor and Supplier Coordination: Coordinate with vendors, suppliers, and logistics partners to ensure timely delivery of products and smooth order fulfillment processes.

5.Analytics and Reporting: Assist in the collection, analysis, and interpretation of ecommerce data to track performance, identify trends, and generate insights for decision-making.

6.Troubleshooting: Troubleshoot technical issues related to ecommerce platforms like product discoverability and serviceability

7.Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner, maintaining high levels of customer satisfaction and loyalty.

8.Competition & Market Tracking: track performance, pricing, ranking, marketing, review of our own brand versus competition brands.

Salary and Benefit

As Per Industry standard