Key Responsibilities Identify upsell and cross-sell opportunities within existing accounts Assist in building customer success plans aligned with business value and usage data Support tracking of revenue expansion and retention metrics across accounts Analyze product usage data to identify patterns, opportunities, and risks Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions Contribute to feedback loops that improve client outcomes and influence product development Facilitate case studies, testimonials, and customer stories Promote engagement through client surveys and customer advocacy campaigns Engage clients through QBRs/MBRs Generate upsell and cross-sell pipeline Support account health and retention Track customer satisfaction (CSAT) and advocacy metrics Requirements Hold an MBA degree from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience) Demonstrate strong communication, problem-solving, and stakeholder management skills Possess an analytical mindset with interest in customer experience and SaaS products Exhibit ability to multitask, learn quickly, and take initiative in a fast-paced environment Be immediately available to join by 9th June 2025 About Company: Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, Kapture is highly differentiated! We are headquartered in Bangalore and have offices in Delhi and Mumbai. Our channel partner network spans 12+ countries. Show more Show less
Key Responsibilities Identify upsell and cross-sell opportunities within existing accounts Assist in building customer success plans aligned with business value and usage data Support tracking of revenue expansion and retention metrics across accounts Analyze product usage data to identify patterns, opportunities, and risks Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions Contribute to feedback loops that improve client outcomes and influence product development Facilitate case studies, testimonials, and customer stories Promote engagement through client surveys and customer advocacy campaigns Engage clients through QBRs/MBRs Generate upsell and cross-sell pipeline Support account health and retention Track customer satisfaction (CSAT) and advocacy metrics Requirements Hold an MBA degree from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience) Demonstrate strong communication, problem-solving, and stakeholder management skills Possess an analytical mindset with interest in customer experience and SaaS products Exhibit ability to multitask, learn quickly, and take initiative in a fast-paced environment Be immediately available to join by 9th June 2025 About Company: Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, Kapture is highly differentiated! We are headquartered in Bangalore and have offices in Delhi and Mumbai. Our channel partner network spans 12+ countries. Show more Show less
Key Responsibilities Identify upsell and cross-sell opportunities within existing accounts Assist in building customer success plans aligned with business value and usage data Support tracking of revenue expansion and retention metrics across accounts Analyze product usage data to identify patterns, opportunities, and risks Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions Contribute to feedback loops that improve client outcomes and influence product development Facilitate case studies, testimonials, and customer stories Promote engagement through client surveys and customer advocacy campaigns Engage clients through QBRs/MBRs Generate upsell and cross-sell pipeline Support account health and retention Track customer satisfaction (CSAT) and advocacy metrics Requirements Hold an MBA degree from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience) Demonstrate strong communication, problem-solving, and stakeholder management skills Possess an analytical mindset with interest in customer experience and SaaS products Exhibit ability to multitask, learn quickly, and take initiative in a fast-paced environment Be immediately available to join by 9th June 2025 About Company: Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, Kapture is highly differentiated! We are headquartered in Bangalore and have offices in Delhi and Mumbai. Our channel partner network spans 12+ countries. Show more Show less
As an Associate Director / Director in Enterprise Sales at Kapture, you will play a pivotal role in driving revenue growth, acquiring new business, and securing high-value deals. Your primary focus will be on engaging with key decision-makers in large enterprises, demonstrating strategic thinking, exceptional sales skills, and fostering strong relationships to drive success. Your responsibilities will include: Sales Hunting & Market Penetration: - Take ownership of new business acquisition within the enterprise segment. - Identify potential target accounts and devise effective sales strategies to penetrate and close deals. - Engage in proactive prospecting, cold calling, networking, and interacting with C-level executives to generate valuable opportunities. Building & Closing Enterprise Deals: - Collaborate with stakeholders, including CXOs, to comprehend their business challenges and offer customized solutions. - Deliver compelling sales presentations, negotiate skillfully, and finalize intricate enterprise agreements. - Navigate through extended sales cycles with determination, enthusiasm, and a persistent attitude. Pipeline Management & Forecasting: - Develop and oversee a robust sales pipeline, ensuring a steady influx of new business prospects. - Monitor sales performance, analyze data, and adjust strategies proactively to surpass revenue targets. - Implement top-notch sales methodologies to enhance lead conversion rates. Collaborating for Success: - Work closely with marketing, product, and customer success teams to align sales strategies with broader business goals. - Identify and leverage strategic partnerships to enhance the company's value proposition. Continuous Growth & Learning: - Stay abreast of industry trends, competitors, and emerging technologies to refine your sales skills. - Strive to set new benchmarks, overcome challenges, and achieve top-tier performance levels. The ideal candidate for this role will possess: - A proactive and goal-oriented mindset, driven by a passion for seizing opportunities, closing significant deals, and surpassing objectives. - Strong strategic acumen, data-driven decision-making capabilities, and proficiency in engaging with C-level executives to drive revenue. - Proficiency in CRM tools such as Salesforce and a willingness to travel for business expansion. - Over 6 years of experience in Enterprise Sales with a proven track record of closing high-value deals and fostering revenue growth.,
As an Associate Director / Director in Enterprise Sales at Kapture, you will play a pivotal role in driving revenue growth by acquiring new business and closing high-value deals among domestic clients. With 6+ years of experience in Enterprise Sales, your primary locations will be Mumbai and Bangalore. Kapture, a leading SaaS company founded in 2014 in Bangalore, specializes in providing a sophisticated customer support automation platform to clients globally. Our diverse clientele spans industries such as retail, travel, BFSI, consumer durables, and the energy sector. We also offer a robust customer feedback management platform to complement our solutions. Your responsibilities will include identifying high-potential target accounts, developing winning sales strategies, and engaging with C-level executives to generate high-value opportunities. You will be tasked with building and managing a strong sales pipeline, analyzing data to refine strategies, and exceeding revenue goals through effective negotiation and deal closure. Collaboration with marketing, product, and customer success teams will be crucial to align sales strategies with overall business objectives. Additionally, staying updated on industry trends, competitors, and emerging technologies will be essential to enhance your sales edge and achieve continuous growth. To excel in this role, you must be a Born Hunter & High Achiever, driven by the pursuit of opportunities, closing significant deals, and surpassing targets. Your expertise should lie in engaging C-level executives, managing pipelines, and driving revenue growth with a strategic and data-driven approach. Proficiency in CRM tools like Salesforce and a willingness to travel for business expansion are also essential traits for success in this position. Join Kapture on its dynamic trajectory of global expansion and be part of a team that values continuous growth, learning, and a passion for achieving excellence in Enterprise Sales.,
As the Lead, Enterprise Sales and Strategy at Kapture CX, you will be an integral part of our dynamic team, driving sales and revenue growth to shape our sales strategy, build client relationships, and meet sales targets. Reporting directly to the Chief Revenue Officer (CRO), you will play a crucial role in managing the end-to-end sales cycle for strategic opportunities and executing the overall sales strategy. Your responsibilities will include overseeing the sales lifecycle from prospecting to deal closure, collaborating closely with internal and external stakeholders, and working with the CEO to develop effective sales strategies aligned with the company's objectives. You will set sales targets and key performance indicators (KPIs), monitor progress, conduct market research to identify new opportunities and industry trends, and nurture strong relationships with key clients to ensure exceptional service. Collaboration with marketing, product development, and customer service teams will be essential to ensure alignment and support for sales initiatives. Additionally, you will provide regular sales reports and forecasts, highlighting successes, challenges, and growth opportunities. The ideal candidate for this role will have a passion for sales and revenue growth, with a love for meeting revenue targets. With a minimum of 7 years of experience in a high-paced B2B SaaS sales role, you should possess strong project management skills, excellent communication abilities, and the ability to work effectively with a diverse group of stakeholders. Your organizational skills will be critical in managing multiple projects simultaneously under tight deadlines to drive success in this role.,
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Phillips, Prestige, and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR, and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and providing actionable insights to improve customer satisfaction and support processes. The Quality Analyst will work closely with the customer support team to develop and enforce quality standards and training programs. Key Responsibilities: Quality Monitoring - Conduct regular inspections and audits to ensure compliance with quality standards. - Develop, implement, and maintain quality assurance protocols and procedures. - Identify areas of improvement in the production process and recommend corrective actions. Data Analysis - Collect and analyze data from customer interactions to identify patterns and trends. - Prepare comprehensive reports on quality performance, highlighting key insights and areas for improvement. - Use data analysis tools to track key performance indicators (KPIs) and customer satisfaction metrics. Process Improvement - Identify gaps in customer support processes and recommend solutions to enhance service quality. - Collaborate with the customer support team to implement process improvements. - Monitor the effectiveness of implemented changes and make adjustments as necessary. Documentation - Maintain accurate records of quality evaluations, feedback sessions, and training activities. - Ensure all quality-related documentation is up-to-date and easily accessible. - Develop and maintain standard operating procedures (SOPs) for quality monitoring processes. Training and Development - Develop and deliver training programs focused on improving customer service skills and quality standards. - Conduct regular coaching sessions for support agents to address performance issues and reinforce best practices. - Stay updated with industry trends and incorporate new techniques into training programs. Customer Feedback - Analyze customer feedback and complaints to identify recurring issues and areas for improvement. - Work with the customer support team to develop action plans for addressing customer concerns. - Ensure that customer feedback is integrated into the quality assurance process. Qualifications: - Proven experience as a Quality Analyst or similar role. - Strong knowledge of quality assurance methodologies, tools, and processes. - Proficiency in data analysis & customer service software. - Excellent attention to detail and problem-solving skills. - Ability to work independently and collaboratively within a team. - Certification in quality assurance (e.g., Six Sigma) is a plus.,