KAM - 3PP

As a Client Relationship Manager at our company, your role will involve managing important clients and accounts to build and maintain strong, long-term relationships. Your primary objective will be to maximize profitability and client satisfaction. Key Responsibilities: - Develop and maintain strong relationships with key clients by interfacing with them, servicing them on process-related issues, and ensuring their satisfaction with our services. - Lead a team of young skilled and semi-skilled individuals to deliver the process efficiently, driving team productivity. - Create process-related documents such as SOPs and training material for field team members. - Generate reports and process documents for internal and client monitoring of the process/results tracking. - Collaborate with internal teams like finance and operations to deliver value to key accounts effectively. - Act as the primary point of contact for key accounts, addressing their inquiries, concerns, or issues promptly and effectively. - Identify and pursue upselling or cross-selling opportunities within key accounts to increase revenue. Skills and Qualifications: - Graduation with 4 to 5 years of experience. - Excellent knowledge of Advanced Excel. - Strong verbal and written communication skills. - Demonstrated leadership and interpersonal skills with experience in managing a team of 8 to 10 people. About Retail Scan: (Additional details of the company, if present in the JD, would have been displayed here),