Junior Production Associate

As a Junior Production Associate LiveOps at Ruby Seven Studios, you will play a crucial role in ensuring the smooth functioning of multiple live games. Your proactive and detail-oriented approach will be essential in collaborating with various internal teams to monitor game health, resolve player issues, and provide valuable insights for enhancing the player experience and overall game performance. **Core Responsibilities:** - Act as the first point of contact for customer support issues, ensuring timely, clear, and empathetic communication to enhance player satisfaction - Monitor incoming player tickets, prioritize queries based on urgency, and escalate complex issues to relevant internal teams when needed - Collaborate with internal stakeholders (Production, QA, Tech, Backend, Analytics) to investigate and resolve live issues, maintaining smooth and transparent communication across departments - Use internal tools and third-party dashboards to actively monitor live game performance, detect anomalies, and escalate potential disruptions proactively - Support post-launch game operations by ensuring efficient coordination across teams, maintaining game stability, and continuously improving operational workflows **Desired Profile:** - 3-5 years of experience in LiveOps, Production Support, or a related role - Excellent written and verbal communication skills (mandatory) - Strong analytical and logical thinking abilities - Highly organized with exceptional task management skills - Self-motivated and proactive in identifying and solving problems - Proficiency in MS Office tools; knowledge of SQL is a plus - Prior experience or familiarity with the gaming industry is preferred In addition to the challenging and rewarding work environment, this full-time position at Ruby Seven Studios offers the following benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund The work schedule for this role is a morning shift, and performance bonuses are also provided based on achievements and contributions. If you meet the required qualifications and are passionate about the gaming industry, we look forward to having you join our team to contribute to the success of our live games.,