Junior IT helpdesk administrator

Responsibilities

Key Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
• Perform basic troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
  

Essential Skills

Desired Skills

Requirements and Skills:

• Basic understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English; additional languages are a plus.
• Excellent communication skills.
• Customer-oriented and patient.
• Willingness to learn and adapt to new technologies and procedures
  

Experience