Junior It Administrator

Job Title:

Experience: 2-3 Years

Job Summary:

The Junior IT Administrator will assist in maintaining the IT infrastructure and systems used in regulated bioanalytical operations within a GLP/GxP-compliant CRO laboratory. This role involves daily user support, troubleshooting, and basic system administration related to lab instruments, LIMS, and networked IT systems.

Key Responsibilities:

User & System Support

• Provide

  first-level IT support

  for lab users on desktops, applications, and hardware.
• Troubleshoot issues with

  instrument PCs, printers, and lab software

  (e.g., LIMS, Lab Solution, Analyst software).
• Ensure timely resolution of support tickets and escalate complex issues to senior IT staff.

Lab IT Environment Support

• Monitor basic functionality and connectivity of lab instruments and data storage systems.
• Follow SOPs for logins, data handling, and backups within the lab.

Compliance & Documentation

• Ensure all actions are performed in alignment with

  GLP/GxP and 21 CFR Part 11

  compliance requirements.
• Maintain logs for user access, incident tracking, and changes made in lab IT systems.
• Support documentation related to IT operations, validations, and data integrity.

Data & Backup Handling

• Assist in routine data backup checks for instrument systems and file servers.
• Ensure raw data is stored securely and retrievably as per regulatory requirements.

Collaboration

• Work closely with scientific staff and QA to support operational continuity.
• Coordinate with vendors or senior IT personnel for software updates, troubleshooting, or hardware maintenance.

Key Skills & Competencies:

• Basic knowledge of

  Windows OS

  , networking, and file permissions.
• Familiarity with lab environments or willingness to learn regulated operations.
• Good communication, teamwork, and troubleshooting abilities.
• Attention to detail and ability to follow compliance processes.

Preferred candidate profile