Junior Executive

Job Description

Attending the patientsguiding the patientsdoing registrationscoordinate with the relevant department and ensure the smooth flow of work. Job Responsibilities: Patient Relation Receive patient and patient attendants in a pleasing manner Answer Telephone calls. Talk at reasonable sound levels. (Do not shout or talk loudly) Answering all queries by patients/attendants politely. Listen the patient/attendant carefully Guide the patients in right way. Taking complete details while doing the New Registrations like Permanent addressphone numbersfax numbers etc., Co-ordinate with the OPD secretaries to fix up appointments with the Doctors. Guide the patient to get the investigations done properly i.e.to the LaboratoryRadiology Cardiology and Endoscopy dept etc., Coordinate with the Consultants Co-ordinate with the Admission Counter and keep the update information from time to time. Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments Maintain Good relations with the patients Incase of Emergency send the patient to Casualty/ICUs then inform the concerned peopledo the formalities. Maintain all relevant records i.e.log bookappointment diariesVisiting Doctors register etc.properly. Maintain confidentiality about patients. Counsel the patients/attendants whenever it is necessary. Communicate to your HOD from time to time. Escorting VIP Patients. Coordinate with GM-Operations regarding any administrative related problems Preparing MIS report and submit to the GM-Operations Coordinate with service department for any Maintenance workHousekeeping work and FB work Administrative Possess information related to Hospital procedures/protocol Preparing duty roasters for the department Managing Leaves and permissions Report all the incidence to the in charge Attend meetings and self-development programs. Attends related meetings and gives input on new methods of improving out patient services. Provide training to the staff Maintains disciplinedress code and punctuality among the staff. Candidate Requirements: Pleasing Personality with a good communication skills in Kannada,Tamil,TeluguHindi and English. Telephone etiquettes Good presentation skills, Leadership qualities Ability to solve problems and manage people ability to handle multiple task at a given time Computer friendly