Junior Analyst

As a Customer Support Analyst at unifyCX, you will play a crucial role in assisting customers with email campaigning issues. This entry-level position offers a great opportunity to gain practical experience in email campaigning and customer support. You will engage with international clients through live chat and emails, providing solutions and guidance in a fast-paced setting. Key Responsibilities: - Website Management: Acquire knowledge on how email campaigns function. - Customer Interaction: Deliver exceptional customer service to international clients via live chat and emails, enhancing your skills by promptly resolving technical issues. - Troubleshooting & Problem Solving: Develop and implement effective troubleshooting techniques to efficiently resolve technical issues. - Collaboration: Collaborate closely with other departments like Billing and product development to escalate and resolve complex issues. - Feedback Loop: Gather and communicate customer feedback to aid in enhancing our products and services. Qualifications Required: - Education: Any Graduation - Skills: - Critical thinking and effective troubleshooting under pressure - Excellent typing skills and quick understanding of technical concepts - Knowledge of keyboard shortcuts and proficient computer usage - Clear and concise verbal and written communication skills for technical information - Patience, empathy, and a positive demeanor when interacting with customers - Readiness to learn, innovate, and proactively tackle challenges Joining unifyCX means becoming part of a diverse and innovative organization that values collaboration, innovation, and continuous improvement. If you are passionate about technology and enjoy assisting others, unifyCX welcomes you to join as a Technical Support Engineer.,