Junior Analyst

In this role as a Customer Support Analyst at unifyCX, you will play a crucial role as the frontline hero for our customers, assisting them in resolving issues related to their email campaigning. This entry-level position provides an excellent opportunity to gain hands-on experience in email campaigning and customer support. Your responsibilities will include interacting with international customers via live chat and emails, offering solutions and guidance in a fast-paced environment. **Key Responsibilities:** - **Website Management:** Gain knowledge on how email campaigns work. - **Customer Interaction:** Provide excellent customer service to international clients through live chat and emails, enhancing your experience by quickly resolving technical issues. - **Troubleshooting & Problem Solving:** Develop and apply strong troubleshooting skills to resolve technical issues efficiently. - **Collaboration:** Work closely with other departments, such as Billing and product development, to escalate and resolve complex issues. - **Feedback Loop:** Collect and relay customer feedback to help improve our products and services. **Required Qualifications:** - **Education:** Any Graduation - **Skills:** - Ability to think critically and troubleshoot effectively under pressure. - Excellent typing skills and quick grasp of technical concepts. - Knowledge of keyboard shortcuts and efficient computer usage. - Excellent verbal and written communication skills to convey technical information clearly and concisely. - Patience, empathy, and a positive attitude when dealing with customers. - Willingness to learn, innovate, and take on challenges proactively. If you are passionate about technology and enjoy helping others, this role as a Customer Support Analyst at unifyCX is an exciting opportunity for you to make a real difference, work with cutting-edge technology, and be part of a supportive team that values your contributions and supports your growth.,