Journey Mapping & Channel Experience- Apprenticeship

Yes Bank

0 - 1 years

1 - 2 Lacs

mumbai

Posted:5 days ago| Platform:

Apply

Skills Required

presentation skills analytical decision making excel ai strategy operations powerpoint. marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose:

Assist in mapping end-to-end customer journeys across digital, phygital, and branch-led experiences, with focus on improving customer satisfaction and reducing friction by redesigning journeys across physical, Phygital and Digital channels

Key Responsibilities:

Conduct customer journey mapping for top use cases (e.g., account opening, card blocking, loan servicing).
Benchmark journeys against competitor banks, fintechs, and global CX leaders.
Analyze gaps between customer expectations and current delivery.
Support design of journey blueprints and customer communication strategies.
Create dashboards and reports for leadership review.
Research best practices in customer communication, grievance redressal, and service innovation.
Support development of internal CX dashboards and comparative scorecards.
Track regulatory guidelines (RBI) and industry reports impacting customer service.

Qualifications:

MBA/PGDBM (any specialization, with strong analytical and presentation skills).- This we cant do in Apprenticeship
Interest in service design, digital banking, or customer strategy.
Good command of research tools, MS Excel/PowerPoint.

Learning Outcomes:

First-hand experience in CX design methodology (journey mapping, VOC analysis).
Exposure to omnichannel banking delivery models.
Insights into customer-centric decision making.

More Jobs at Yes Bank

Casa Sales Officer - Nellore

Nellore

1 - 6 yrs

INR 2 - 4 Lacs

Collections Manager

Surat

2 - 7 yrs

INR 8 - 13 Lacs

Casa Sales Officer - Visakhapatnam (Vizag)

Visakhapatnam

1 - 6 yrs

INR 2 - 4 Lacs

Wealth Relationship Manager - Rajahmundry, Vizianagaram

Rajahmundry, Vizianagaram

2 - 7 yrs

INR 4 - 7 Lacs

Sales Officer CASA- Vizianagaram, Rajahmundry

Rajahmundry, Vizianagaram

1 - 6 yrs

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.