Journal Manager

Role Overview: As a Journal Manager at Elsevier Health, you will lead a team to ensure the successful operation of a diverse range of academic journals. Your role is crucial in providing reliable evidence-based information to health providers, equipping students with effective resources, aiding clinicians in improving patient outcomes, and enhancing personalized healthcare experiences. Key Responsibilities: - Serve as the main point of contact for customer queries, delivering top-notch customer service - Manage tasks and address issues in Elsevier's workflow management system, ensuring accurate and timely reporting of statuses - Generate standard or customized reports for society editorial offices and journal publishers - Collaborate with colleagues to review processes, drive continuous improvement, and ensure high levels of quality and customer satisfaction - Manage the editorial process for assigned journals, offering support to stakeholders and ensuring timeliness and accuracy in production schedules Qualifications Required: - Proficiency in English (both oral and written) with exceptional communication skills - Strong organizational, planning, and change management abilities - Proficiency in proofreading and meticulous attention to detail - Proficient in Microsoft Excel, PowerPoint, and Word - Bachelor's degree in English, communications, journalism, or a related field of study - Minimum of 5 years of experience in a customer service role Additional Company Details: Elsevier prioritizes a healthy work-life balance for employees, offering various well-being initiatives, shared parental leave, study assistance, and sabbaticals. You can work remotely up to 3 days a week and enjoy flexible working hours. The benefits package includes comprehensive health insurance, life and accident insurance, flexible working arrangements, employee assistance program, modern family benefits, long-service awards, various paid time-off options, and free transport services. Elsevier is a global leader in information and analytics, playing a crucial role in advancing science and improving health outcomes worldwide. Your work at Elsevier contributes to addressing global challenges and building a sustainable future through innovative technologies supporting science and healthcare.,