83 Jobs in Kharghar - Page 3

About the Job- The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance. Responsible for managing multiple Middle Office and Regulatory support processes Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build enhance controls to prevent future escalations Participate in Middle Office group level initiatives Responsible for ensuring Process documentation is maintained in an updated fashion at all times Knowledge Required- Investment Banking, Capital Market, Derivatives, Trade life cycle, Financial Products & tools, Global KYC Eligibility Criteria- Finance knowledge is mandatory Good English communication 0-10 days of notice period Graduation must be complete (Any stream) UG/PG pursuing candidates are not eligible. 4 interview rounds- Group Discussion/ HR Round/ Aptitude Test/ Technical Round Please note Group Discussion and the HR round will be conducted on the same day.

Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

APM Key Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries Technial Skills: 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

Oversee the end-to-end execution of KYC remediation and transformation initiatives. Coordinate cross-functional teams to ensure timely completion of project milestones. Manage risk and control issues related to KYC operations through proactive identification and mitigation strategies. Produce regular reports and dashboards to track program health and regulatory compliance.

Designation; Analyst: Voice/ Chat Process. Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts Perks and benefits Cabs for all employees (Girls/ Boys). Free Medical Insurance of Rs. 1 Lakh Free 24*7 MEDICAL HELPLINE for all employees.

Execute client onboarding and periodic KYC reviews in accordance with regulatory standards and internal policies. vPerform due diligence checks including identity verification, ownership structure analysis, and risk assessment. Ensure accurate documentation and timely escalation of high-risk cases or exceptions. Collaborate with internal stakeholders to resolve data gaps and compliance issues

Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience in Collateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

About this job The Customer Operations "Account Manager will join fellow India based and US based account managers in overseeing the success of one of eClerx largest clients, a Fortune 100 company with global presence in Cable, Media and Entertainment. This role will partner closely with cross functional teams within eClerx including operations, training, quality and business intelligence. Our goal is to provide optimal services through strong performance and innovative and insightful solutions to maximize the customer and team member experience". Job Description: Maintain existing business relationship with assigned clients by staying closely connected to operations teams, monitoring progress of ongoing projects, and helping to address and resolve promptly, accurately, effectively, and to the client satisfaction, any issues or problems that may arise. Business Development - Manage existing revenue portfolio and grow the service portfolio with the client. Be a strategic partner to assigned clients by demonstrating a significant understanding of its specific challenges and opportunities. Customer Development - Develop strong consultative customer relationships with internal and external stakeholders. Work in tandem with other Account Managers, Operations, Training and Quality to ensure high customer satisfaction. Collaborates closely with a matrixed cross-functional team including agent level to secure alignment, identify improvement opportunities and develop innovative solutions and insights to improve customer and team member experience; Provide insights and perspectives that support client initiatives, drive client business goals and align eClerx services with client needs. Project Manage new initiatives and provide continual performance feedback, calibrate with clients on quality guidelines and identify training needs. Present to clients in weekly, monthly and quarterly business review meetings. Lead client site visits by planning and facilitating agenda that meets client and eClerx goals. Champion the development and delivery of innovative proposals to capture both organic account growth and new business opportunities. Perform datamining and utilize findings to identify trends, cause and effect, and project performance. Perform other duties, as needed, to meet the needs of the business. Basic Requirements: Strong understanding of customer experience and call center metrics and how they apply to drive business results. Ability to identify business and process improvement areas by providing business intelligence and improvement proposals to clients. Strong understanding of multi-channel communication process for customer engagement. Comfortable Driving Change and Innovation: Demonstrates a proactive approach to improving efficiency and effectiveness. Proactive and Collaborative with a proven track record of responsiveness to internal and external stakeholders. Previous experience with data mining and utilizing data to explain position/recommendations. Ability to identify business and process improvement areas through analysis of performance against metrics. The ability to work independently to contribute to a geographically dispersed team. Excellent verbal and written communication skills, and presentation skills including content development for client-facing presentations.

About the Job- The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance. Responsible for managing multiple Middle Office and Regulatory support processes Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build enhance controls to prevent future escalations Participate in Middle Office group level initiatives Responsible for ensuring Process documentation is maintained in an updated fashion at all times Knowledge Required- Investment Banking, Capital Market, Derivatives, Trade life cycle, Financial Products & tools, Global KYC Eligibility Criteria- Finance knowledge is mandatory Good English communication 0-10 days of notice period Graduation must be complete (Any stream)

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Role and responsibilities: Marketing invoices & AMEX payment processing on time Marketing new vendor set-up for payments processing Reconciliation of marketing expenditures to Finance charges ledger Reconciling Marketing AMEX charges on the Amex Statement with invoices and allocations to specific Marketing programs and allocations to Verticals LinkedIn charges processing and allocations- identify LinkedIn chargers that belong to Marketing (against Finance ledger) and attach invoices to the Amex charge and allocate to the right campaign Tracking Marketing Team Travel & Entertainment charges (from Concur expenses platform against team budget monthly) Tracking Marketing expenditures to budget Reporting of Marketing expenditures against budget and forecasting Creation of Marketing Expenditures Dashboard for Management

US Voice Process As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.

Shift Timings - Fixed EMEA & Night Shift | Management Level: Analyst | Location: Airoli (Navi Mumbai) Exp: 0-2 yrs Immediate Joiners/ Comfortable with KYC and Non KYC process All graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate. HR Reference (Mention on the CV): HR Yash tiwari We are seeking skilled individuals with a deep knowledge and understanding of Derivatives, Finance, Capital Market, KYC/AML, Accounts and Stock markets. About the Role:We are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector. Key Responsibilities: Conduct inter-system reconciliation and ensure accurate fund allocation for transactions Collaborate with agents, counterparties, and clients to resolve queries and discrepancies promptly Handle various stages of financial product life cycles, including KYC, reference data management, and document capture Timely escalation of outstanding issues to clients Preparation of internal and client reports as per process requirements Basic Requirements: Detail-oriented with the ability to manage tight deadlines Strong English communication skills Proficiency in MS Office suite Excellent analytical and logical reasoning skills Basic understanding of finance Willingness to work in a fixed night shift Assessment Rounds:1. Screening2. Aptitude Test: Quantitative (Maths), Logical reasoning, and English + Voice3. HR Interview4. Operation Interview Eligibility Criteria: Candidates residing between Kurla and Ulhasnagar (Central line) are eligible to apply. Candidates residing between Kurla and Panvel (Harbour line) are eligible to apply. Candidates residing in Western line between Santacruz to Andheri can apply. Can apply if comfortable with relocation: Taloja, Sion, Ambivali, Uran, Ulwe, Navale, Diva, Mumbra, Wadala, Mira Road, Bhayandar, Badlapur, etc. MBA pursuing candidates are not eligible. Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates. No rotational shifts. CFA, CMA,CA,CS pursuing candidates not eligible. B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking. A cooling period of 3 months applies for reapplying if previously unsuccessful. Candidates must be comfortable with WFO (Work From Office) and double vaccinated. Comfort with night shifts and a 1-year training agreement are necessary. Male candidates must be comfortable with fixed night shifts. Preference for candidates without an active PF account. Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).

Lk infra is a leading infrastructure company with a strong focus on excellence and innovation. We are seeking a proficient Chartered Accountant with expertise in handling taxation and finance to ensure seamless financial operations and compliance. Join us to be part of a dynamic organization driving impactful projects and shaping the future of infrastructure development. Role & responsibilities 1.Accounting & Financial Reporting : Prepare, analyze, and present financial statements as per statutory requirements. Ensure accurate and timely month-end and year-end closure of accounts. 2. Taxation Handle direct and indirect tax compliance (GST, TDS, Income Tax, etc.). Ensure adherence to all regulatory requirements and timely filing of returns. 3. MIS & Financial Analysis : Prepare Management Information System (MIS) reports and dashboards. Conduct financial analysis to evaluate business performance and profitability. 4.Treasury & Cash Flow Management : Oversee cash flow planning and ensure liquidity. Manage banking relationships and ensure optimal utilization of funds. 5. Budgeting: Develop budgets and financial forecasts to support strategic planning. Implement and maintain effective financial controls to safeguard company assets. Required Skills Strong analytical and problem-solving skills. In-depth knowledge of accounting standards and taxation laws. Proficiency in accounting software like Tally ERP, QuickBooks, etc. Tax planning and Financial planning

Key Responsibilities: Liaising with doctors, nurses, and other healthcare professionals to ensure the safe, effective, and economical delivery of drug treatments. Participating in dispensary work, including clinical checks and accuracy checking of prescriptions and dispensed medicines. Ensuring all work complies with Medicines Ethics and Practice, local policies and procedures, risk management, and health and safety protocols. Dispensing and supplying medicines. Receiving, storing, and supplying controlled drugs in accordance with hospital policy. Creating purchase orders (P.O.) and preparing GRNs for the same. Processing purchase returns of medicines due to expiry. Handling narcotics and maintaining proper records. Arranging non-available medicines from nearby chemists. Handing over cash to the cashier. Conducting quarterly stocktaking.

Key Responsibilities: Prepares nursing care plans for assigned patients with an understanding of individualizing treatment plans, patient compliance, acceptability and comfort. Functions as SPOC for all non-medical services, to ensure speedy service. Conducts Room orientation competently for all admissions. Completes the Nursing Assessment Guide within 30 minutes of patients admission. Reviews the doctors notes and drug chart on admission and implements it. Checks and records vital signs legibly and promptly. Accompanies Consultants on rounds; carries out orders completely. Ensures that all investigations are conducted as advised by the doctor, reports available on time for doctors perusal and further advice. Assist the doctors in special procedures, dressings and rounds. Coordinates procurement of blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC & NS immediately. Accompanies patient for special procedures and investigations Prepares the patient for labor room and delivery. Completes the transfer formalities as per the In-house Transfer Policy. Completes the preoperative checklist before sending the patient to operation theatre. The Obstetrics & Gynecology nurse has specific duties in providing care for mothers and their babies during pregnancy helps expectant parents prepare for labor and delivery. To have knowledge of Cardio Toco Graph monitoring. Understand the APGAR scoring performed. Able to manage pre and postoperative care of Lower Segment Cesarean Section, hysterectomy, post-partum hemorrhage and obstetric emergencies. Knowledge and capability to handle I.V. fluid and drug calculation. Assists normal deliveries and have thorough knowledge on gestational age assessment, and the special problems of the premature, post-mature, small for gestational age, large for gestational age neonates. Prepares additional feed with strict aseptic technique as per the doctors written instruction. Handles Baby bath competently and with utmost care. Maintains medical and nursing records of patients as per institutional requirement. Raises requisitions on HIS for pharmacy indents, checks on receipt and stocks it in the patients bedside locker. Administers medications and therapies on time according to Drug Administration Policy. Administers high risk medicines, counter checked by a second nurse for the 10 Medication Rights and complete documentation policy. Aware and implement policies with respect to Medications brought by patient and self-administration by patients. Observes the patient to ensure safe medication / adverse reactions. Errors in medication, nursing intervention, ADR to be brought immediately to the notice of the In-Charge, Nursing Superintendent and Consultant. The respective form to be filled. Aware of NABH & NE standards and implement the same. Maintains personal, patients and environmental hygiene. Aware and implement protocols of hand washing, infection control, medication, narcotic policy, personal valuables, etc

Key Responsibilities: At OP: Greet customers with warmth & politeness. Guide them to the area they are required to go. Attend to all guests promptly and courteously; coordinate services as per their requirements. Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. Help customers fill the registration forms and any related documents. Complete the Registration Process and generate UHID Cards for patients. Handle VIP customers with special attention; ensure all departments are alert and services are smooth. Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a . Communicate updates of the patients to their relatives time to time. Coordinate patient movement into Consultant chambers; be alert and track waiting patients. Be aware of open slots for walk-in patients; schedule them as per availability. Make bookings (reservations) for the beds if required; book appropriate bed type. Admissions: Receive admission request form from patient. Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked Collect deposit. Escort patient to the floor and assigned room. Nursing station and concerned consultant is informed about the admission Administrative: Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients. Ensure day to day report of all the floors |areas reach the concerned authority without fail. Maintain Daily New Registration Tracker , OPD count, Daily Collection & Submission. Ensure general cleanliness of the floor. Ensure magazine stands, Value cards stand , pamphlets are fully stocked and displayed correctly. Ensure music is playing and OP area looks fresh and inviting. Communicate clearly between the clinical & administration teams to ensure smooth operations. Fulfilling the Service Vision & Inter-department Coordination: Responsible for the implementation of the Service Vision ensures personalized care while delivering service. Engages well with Clinicians and colleagues, builds respect and rapport. Coordinates with support departments to ensure customers are comfortable and services are as per standard.

Key Responsibilities: Understands the OT routine, equipment and patients. Checks the surgery schedule and prepares for the cases: medication, consumables, instruments and equipment are available for the surgery Identifies instruments as per the surgery, checks cleanliness and proper functioning of instruments, pack and send for autoclaving / gas sterilization. Is aware of and implements all protocols hand washing, infection control, medication, narcotic policy, personal valuables, follows the dress code in and out of the restricted areas. Receives the patient in the preoperative area, checks for: right patient, correct documents, right surgery and transfers to the Operation Theatre. Procures all blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC & NS immediately. Strictly follows WHO surgical safety process in OT count of instruments, consumables to check the instrument trolley carefully and record items likely to be left inside. Strictly follows surgical safety measures involved in patient care and self-protection. Ensures documentation for all completed surgeries is updated and accurate. Maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. Aware of and practices narcotic management storage & documentation of usage. Aware of NABH & Nursing excellence standards and ensures implementation. Coordinates with support departments to ensure patient and attendants are comfortable and services are as per standard. Ensures no misuse or wastage of material, contributes to cost control.

Key Responsibilities: Ensures safety and security of neonates by following safety measures. Neonate condition updates to be shared twice a day with parents; change in condition to be informed immediately; provide comfort and emotional strength to parents. Review the doctors notes and the drug chart on admission and implement action as required. Prepares nursing care plans and render professional bedside nursing care. Ensure all investigations are carried out as advised by the doctor, reports available on time for doctors perusal and further advice. Raise pharmacy indents, check on receipt, and stock in the bedside locker and medication trolley. Monitor neonates on incubator and ventilator and inform abnormal findings. Assists the doctors in the management of the asphyxiated neonate, including resuscitation and stabilization. Coordinate procurement of blood and blood products for transfusion. Any reactions must be reported to treating consultant, IC & NS immediately. Completes the preoperative checklist before sending the neonate to operation theatre. Knowledge on gestational age assessment, special problems of the premature, post-mature, small for gestational age, large for gestational age neonate. Aware of the APGAR scoring performed. Trained in NALS & NRP. Have thorough knowledge on I.V. fluid and drug calculation. Observe the neonate to ensure safe medication, no adverse reactions. Implement protocols of Infection control, hand washing, medications, narcotic policy, ICU, personal valuables, etc. To be aware of NABH & NE standards and implement the same. Ensure visitors follow Aseptic protocol when visiting NICU.

Key Responsibilities: Assists with preparing LDR for the scheduled patients equipment and material. Prepares the patient for delivery. Ensures all investigation reports as advised by the doctor are available for doctors perusal. Assists normal deliveries and knowledgeable about gestational age assessment, special problems of the premature, post-mature, small for gestational age, large for gestational age neonate. Maybe required to assist clinicians with administration of medication, induce labor, monitoring fetal heart rate and similar tasks. Thorough knowledge on I.V. fluid and drug calculation. Assists in the following procedures with properly set procedure trolleys.

Key Responsibilities: Responsible for the Op & ER routine, equipment and patients. Ensures professional handover and takeover of shift. Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalate if resources are required. Understands patient & consultant requirements and plans resource deployment. Ensures efficient staffing, material and equipment availability. Assigns duty ensuring mix of experience and skill, senior and junior, per shift. Ensures nurses are competent and can handle tasks assigned to them. Ensures nurses follow the protocols without exception. Responsible for accurate medical history of the patient required by the consulting physician. Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates. Ensure all investigations are carried out as advised by the doctor. Handles emergencies competently & calmly; provides guidance & decisions in a timely manner. Ensures NS is informed of any incidents immediately. Ensures medication safety and practices patient safety protocols. Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas. Provides health education and counseling to patient and attendants. Implements the infection control practices. Implements NABH & Nursing Excellence standards. Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available. Maintain records, reports and registers as per organizational standards. Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately. Responsible for Inventory management and cost control; ensures no misuse or wastage. Co-ordinates with Billing team regarding investigations and billing activities. Works closely with clinical services team to ensure efficient care.