Job Opportunity-ECommerce Operations Lead-Hyderabad.

Greetings from Technogen !!!

We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients.

About Technogen : TechnoGen Brief Overview:-

TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia.

TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors.

TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects.

TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget.

LinkedIn: https://www.linkedin.com/company/technogeninc/about/

Job Title :Onsite Support Services Tech

Required Experience : 10+ years

Location : Hyderabad.

Job Summary :-

Position Summary:

We are seeking a proactive and detail-oriented eCommerce Operations Lead to oversee and manage day-to-day operational activities within our digital technology ecosystem. This individual will play a critical role in ensuring smooth production deployments, managing access controls, and driving the resolution of production issues for our eCommerce platforms. The ideal candidate has a strong technical background, excellent problem-solving skills, and experience supporting digital commerce environments.

Key Responsibilities:

Oversee and execute production deployments across various systems in the eCommerce tech stack, ensuring accuracy, compliance, and minimal downtime.

Own and manage access control processes, including user provisioning, de-provisioning, and permissions reviews across tools and platforms.

Monitor production environments for issues and anomalies, proactively identifying and escalating potential incidents.

Lead incident response efforts, working with cross-functional teams to triage, mitigate, and resolve production issues efficiently.

Conduct and document Root Cause Analysis (RCA) for production issues, drive continuous improvement, and track remediation actions.

Maintain and enforce operational best practices, standards, and runbooks for digital product releases and issue management.

Collaborate with development, QA, DevOps, and product teams to ensure readiness and stability of eCommerce releases.

Ensure compliance with security and governance standards across operational processes.

Communicate incident status and resolutions to stakeholders clearly and in a timely manner.

Qualifications:

Bachelors degree in computer science, Information Systems, or related field (or equivalent experience).

4+ years of experience in digital operations, technical support, or DevOps, with a focus on eCommerce or consumer-facing web platforms.

Hands-on experience with production deployment processes, release coordination, and change management.

Working knowledge of access control tools and identity management (e.g., Okta, Azure AD, or equivalent).

Strong skills in troubleshooting, log analysis, and issue resolution across distributed systems.

Familiarity with modern monitoring and alerting tools (e.g., Datadog, New Relic, Sentry, or similar).

Proven experience conducting RCAs and implementing process improvements based on findings.

Excellent communication, coordination, and stakeholder management skills.

Preferred Qualifications:

Experience with Shopify, Netlify, Vercel, or other eCommerce platforms.

Knowledge of deployment tools such as GitHub Actions, GitLab CI/CD, or Jenkins.

Experience working in Agile/Scrum or SAFe environments.

Familiarity with ITIL or service management frameworks is a plus.

Best Regards,

Syam.M | Sr.IT Recruiter

syambabu.m@technogenindia.com

www.technogenindia.com | Follow us on LinkedIn