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Jira Agile Support Engineer

Jira Agile Support Engineer

Synechron

10 - 15 years

10 - 15 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

confluence jira rest access system user management tafj manual testing infobasic bitbucket sql installation and configuration java git linux mysql agile methodology python github engineering support groovy t24 jbase scrum agile aws api testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Software :

Strong knowledge of JIRA and Confluence administration

Experience with JIRA Query Language (JQL)

Familiarity with REST APIs and integrating Atlassian products with non-Atlassian applications

Understanding of best practices in user management, system access, and compliance

Knowledge of creating and managing security schemes, custom fields, and configurations

Ability to install, manage, and administer JIRA/Confluence add-ons, plugins, and extensions

Overall Responsibilities:

Partner with the current team to support customers using JIRA and Confluence

Work on service requests and incident management

Consult and teach the current team about best practices

Act as a liaison between business units, technology teams, and support teams

Gather requirements and provide solutions for applications and integrations with vendor solutions

Prepare application administration documents, end-user documentation, and application training

Setup, configure, and administer the JIRA/Confluence environment

Technical
Skills:

JIRA/Confluence Administration:

Setup, configuration, and administration

User management and support for local and remote users

Create and manage security schemes, custom fields, and configurations

Install, manage, and administer add-ons, plugins, and extensions

Integration and Customization:

Customize JIRA projects and Confluence spaces/pages

Work with JIRA Query Language (JQL)

Build and administer integrations between Atlassian and non-Atlassian applications using REST APIs

Optimization and Metrics:

Gather requirements for business processes and optimize JIRA/Confluence setups and workflows

Develop metrics dashboards and advanced filters in JIRA

Provide meaningful operational/performance metrics and status reports

Maintenance and Upgrades:

Implement tools upgrades

Coordinate infrastructure maintenance and system migrations

Experience:

At least 10 years of experience in JIRA and Confluence administration

Hands-on experience with JQL and REST APIs

Experience with integrating Atlassian products with non-Atlassian applications

Strong background in user management, system access, and compliance

Experience in optimizing JIRA/Confluence setups and workflows

Day-to-Day Activities:

Interact with the business to understand their processes and IT needs

Work directly with stakeholders to gather requirements and provide solutions

Resolve issues and document resolution

Prepare and maintain application administration documents and end-user training

Administer and support the JIRA/Confluence environment

Customize JIRA projects and Confluence spaces/pages

Develop and maintain metrics dashboards and advanced filters in JIRA

Implement tool upgrades and coordinate system maintenance and migrations

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Soft
Skills:

Excellent written and verbal communication skills

Strong problem-solving abilities

Ability to work effectively in a team environment

Capability to handle multiple tasks and prioritize effectively

Attention to detail and strong organizational skills

Ability to work under pressure and meet deadlines

S
YNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .Candidate Application Notice

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Synechron

Information Technology and Services

New York

1000+ Employees

464 Jobs

Key People

Faisal Husain

Co-Founder & CEO
Maqbool Kazi

Managing Director
Tariq Khan

Chief Technology Officer

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Jira Agile Support Engineer